Intake Specialist

Paul Davis Restoration of Omaha, NE

Omaha, NE

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JOB DETAILS

SALARY

$18–$22 Per Hour

SKILLS

Administrative Skills, Call Centers, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Depth Perception, Detail Oriented, Establish Priorities, High School Diploma, Insurance, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Multitasking, Office Equipment, Organizational Skills, Property Insurance, Team Player, Telephone Skills, Time Management, Training/Teaching, Voice Mail, Willing to Travel

LOCATION

Omaha, NE

POSTED

18 days ago

Benefits:

Medical, Dental and Vision Benefits
Company shirts
Maternity, Paternity & Adoption Leave
401(k) matching
Paid time off
401(k)
Opportunity for advancement
Training & development

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!

Intake Specialist
$18.00 - $22.00 per hour + benefits!

The Intake Specialist is responsible for serving as the first point of contact for customers contacting our company. This role focuses on professionally answering incoming calls, gathering detailed information, creating urgency for customer needs, scheduling services, and ensuring a smooth transition from initial contact to operations. The Intake Specialist plays a critical role in delivering an excellent customer experience while helping drive response times and operational efficiency

Essential Duties/Responsibilities

Answer incoming calls promptly, professionally, and with empathy
Gather detailed and accurate customer, property, and loss information
Create and enter new jobs into company software systems
Prioritize emergency and high-urgency calls appropriately
Coordinate and communicate new opportunities to the correct internal teams
Maintain consistent communication with customers throughout the intake process
Respond to voicemail, email inquiries, and online leads in a timely manner
Ensure all required intake information is complete and documented accurately
Verify contact, insurance, and basic job information when applicable
Support office and administrative functions as needed
Maintain professionalism and composure during stressful customer situations
Help support company goals around speed to lead, response times, and customer satisfaction
All other duties as assigned.

Competency – Knowledge, Skills and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint)
Strong communication and customer service skills
Professional phone etiquette
Excellent organizational and multitasking abilities
Strong attention to detail and accuracy
Ability to work in a fast-paced environment
Positive attitude and team-oriented mindset
Basic computer proficiency and ability to learn company software systems
Ability to work office equipment
Ability to work independently
Maintain a high level of confidentiality.
Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
Prior customer service, dispatching, administrative, or call center experience preferred
Restoration, insurance, or home service industry experience is a plus

Required Education and Experience

High School Diploma or GED required.
2 plus years’ experience as a receptionist or in a customer service role
1 plus years’ experience in an administrative role

Physical Requirement
The employee is occasionally required to sit, climb, or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Must be able to stay in a stationary position up to 100% of the time
Constantly operates a computer and other office equipment
Must be able to communicate and converse with customers over the phone

Travel
No travel is required for this position.

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer
Paul Davis Restoration is an equal opportunityemployer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

About the Company

Paul Davis Restoration of Omaha, NE

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