We are a growing personal injury law firm focused on auto accident cases throughout Georgia. We are seeking an organized, detail-oriented Intake Specialist who can provide excellent client service while handling a high-volume, fast-paced environment.
This position is critical to creating a strong first impression for new clients and ensuring cases are opened accurately and efficiently.
Responsibilities
Answer incoming calls and screen new potential cases
Conduct accurate and detailed client intakes and gather accident information
Open and organize files in case management software Communicate with clients regarding next steps and treatment coordination
Follow up with auto insurance carriers and providers
Maintain organized notes, comments, and documentation
Work closely with attorneys, paralegals, and treatment staff
Assist with administrative and operational tasks as needed
Utilize AI-integrated tools and modern office technology to improve workflow efficiency and case organization
Qualifications
Prior law firm (plaintiff personal injury) experience preferred
Strong communication and phone skills
Heavy computer skills required
Ability to multitask and stay organized under pressure
Experience with Microsoft Office, Adobe, and case management systems preferred
Fast learner with attention to detail
Reliable, professional, and easy to work with
Ability to work independently and as part of a team
Preferred Skills
Experience handling high call volume
Knowledge of auto insurance claims and personal injury terminology
Familiarity with electronic records and document management
Strong follow-up and task management skills
Comfortable learning new software and automation systems
Bilingual is a plus
We appreciate those that are excited about this opportunity however please do not call or visit this location without an invitation.
Numbers & Facts
Location
Tucker, GA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Adobe Product Familyunmatched
Artificial Intelligence (AI)unmatched
Auto Insuranceunmatched
Automation Systemsunmatched
Call Volumeunmatched
Case Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Document Managementunmatched
Documentationunmatched
Health Insuranceunmatched
Insurance Claimsunmatched
Legalunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Personal Injuryunmatched
Records Managementunmatched
Team Playerunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
Vision Planunmatched
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