Behavioral Health, Billing, Case Management, Community and Social Services, Contract Management, Crisis Intervention, Family Social Work, Health Maintenance, Healthcare, Homeless Services, Insurance, Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Maintenance Services, Medical Record System, Multilingual, Operational Support, Operations Management, Project/Program Management, Psychiatry and Mental Health, Psychology, Quality Assurance, Quality of Life, Record Keeping, Social Work, Systems Maintenance, Training/Teaching, Treatment Plan
Compensation We Offer
- The initial compensation for this position ranges from $70,304 - $84,419 per year; depending on experience, location and internal equity considerations
- 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications**
- 7.5% Bilingual Differential for qualified positions**
Benefits We Offer
- Benefits eligibility starts on day ONE!
- We provide a robust benefits package which includes medical, dental & vision See our Benefits Page HERE.
- 401K Employer Match up to 4%
- Competitive Time Off Plans
About our Program
Pacific Clinics will be opening a high‑intensity, community‑based Adult Full Service Partnership (FSP) programs for adults age 18+ with serious mental illness (SMI) and complex needs. The program delivers “whatever‑it‑takes,” recovery‑oriented services primarily in the community to stabilize individuals, reduce hospitalizations and incarceration, prevent homelessness, and support long‑term recovery and community integration.
The ACT FSP (Assertive Community Treatment – Full Service Partnership) program is an intensive, community‑based mental health service for 96 individuals with serious mental illness who have high needs. It provides wraparound, multidisciplinary support, including psychiatry, therapy, case management, crisis intervention, housing assistance, and rehabilitation, delivered with a community driven approach. The goal is to reduce hospitalization and incarceration, promote recovery, support housing stability, and improve quality of life through continuous, personalized care. This program will also serve those who are involved in the justice system as well.
Schedule:
Monday – Friday 9 am – 6pm and as needed evenings, weekends and holidays, or to support a crisis
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Overview:
Processes internal and external referrals under the supervision of the Clinical Program Manager. Conducts and coordinates intakes, engages with customers, manages response to agency referrals, and enters and maintains electronic health record (EHR) information as well as any applicable County systems. Performs interviews with potential clients and completes all intake paperwork. Completes all required administrative paperwork and data entry. Supports program operations, management, agency compliance and quality assurance. Acts as liaison between family, Social Worker, referring agency, and Clinical Program Manager.
Responsibilities:
- Receive and process all incoming referrals from various referral sources.
- Complete all intake paperwork; accumulating and distributing all intake information to appropriate parties.
- Contact customers and/or Clinical Program Manager or designee to screen for eligibility and/or appropriateness of referral for service.
- Complete an Initial Mental Health Assessment as needed.
- Initiate treatment plan document for sign-off by LPHA.
- Provide training and guidance on the intake and assessment process.
- Scan and submit billing information for private insurance customers.
- Develop and maintain tracking systems.
- Skilled user of Agency EHR and access to County system (e.g. FENICS).
- Prepare and maintain enrollment packet paperwork and department forms.
- Liaison between family, placement worker, Case Manager and Clinical Program Manager, and County contract monitor.
- Utilizes whole person care perspective (e.g. empathetic, compassionate active listening) to gather required information in an external and productive manner.
- Respond to and complete service requests (e.g. calls, emails, etc.) and enter required information in EHR per business protocol.
- Provides information to customers, caregivers, guardians and referral sources regarding the admissions process and available services.
- Attend weekly departmental meetings.
- Meet with Supervisor to update training needs of team and to perform assigned duties as required.
- Other related responsibilities, as assigned, to support specific department/business needs.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree (B.A.) in the field of Psychology, Social Work, or related field required and one (1) year of related experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
- At least one (1) year experience working in a similar medical or behavioral health environment.