Requisition #:216205
Location:Norcross, GA 30003
Category:OT
Salary:$60,000.00 - $65,000.00 per year
Position Details
Start Date: ASAP
Schedule: Full-Time | Monday-Friday Eastern Time | Remote
Pay: Competitive Salary
As an Intake Supervisor, you will lead a team responsible for coordinating the patient admission process, ensuring timely, accurate intake operations, and delivering an exceptional patient experience. This leadership role oversees daily operations, team performance, workflow management, and continuous process improvement while partnering with cross-functional teams to support quality patient care.
Our Mission: To revolutionize the way homecare is delivered, one patient at a time.
Why Join Us?
100% Remote
Equipment Provided
Full Benefits Package (Medical, Dental, Vision, Life Insurance)
401(k) with Company Match
Employee Stock Purchase Plan
Paid Time Off & Holidays
Two Bonus Days Off ("Fun Day" & "Inclusion Day")
Career Growth & Leadership Development Opportunities
Collaborative, Mission-Driven Team Culture
What You'll Do
Lead, coach, and develop a team of Intake Representatives and Leads
Manage hiring, onboarding, training, performance coaching, and employee development
Monitor daily workflows to ensure timely patient admissions and operational efficiency
Partner with Sales and clinical teams to reduce time to start of care
Handle escalated patient concerns and complex intake issues
Analyze team performance metrics and identify opportunities for improvement
Ensure compliance with HIPAA, company policies, and regulatory requirements
Drive quality assurance initiatives and process improvements
Collaborate across departments to resolve issues and improve the patient experience
The Right Fit Is
Experienced leader with a passion for coaching and developing teams
Organized, detail-oriented, and able to prioritize competing priorities
Strong decision-maker with excellent critical thinking and problem-solving skills
Comfortable working in a fast-paced healthcare environment
Effective communicator who collaborates well across departments
Driven by quality, accountability, and continuous improvement
Able to manage multiple projects while meeting deadlines
Remote Work Requirements
Dedicated, distraction-free home workspace
Reliable high-speed internet
Professional, camera-ready presence for virtual meetings
Strong self-motivation, accountability, and time management skills
Position Qualifications
High school diploma or GED required; Bachelor's degree preferred
Minimum 2 years of leadership or management experience
Healthcare, home health, DME, or patient services experience preferred
Experience leading remote teams is a plus
Proficiency with Microsoft Outlook, Word, and Excel
Excellent organizational, communication, and analytical skills
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status in accordance with applicable federal, state, and local laws.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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