Intake Worker - Domestic Relations

Processes local complaints; initiates and monitors support order requests in other jurisdictions.

Position Information:

DBM Grade: 105

Classification: Administrative Specialist I

Position Code: DR3012

Current Cumberland County Employees will follow the County Promotion/Demotion policy.

Essential Job Functions:

• Complete responsibility for interstate initiating caseload with specifically assigned states.
• Liaison between clients and foreign court where they are responsible to interpret court orders and solicit foreign courts to assist with the difficult task of enforcement.
• Conducts initial interviews where they determine proper venue, gather required data, and decide the appropriate course of action for each case.
• Prepares all legal documents for the case initiation process for legal complaints.
• Assist plaintiffs, defendants and other state agencies by telephone, e-mail, and other written correspondence.
• Ensures all TANF (Temporary Aid to Needy Families) recipients have filed for spousal/child support as required.
• Receives and processes mail from the postal service and electronic mail.
• Copies pertinent information and forwards it to plaintiffs.
• Performs other related duties and assignments as required.

Minimum Requirements to Perform the Work:

Education:

• High school diploma required.

Work Experience:

• 2 years' experience in human services, courts, or related field.