Intake Worker - Domestic Relations

Job Description

Processes local complaints; initiates and monitors support order requests in other jurisdictions.

Position Information:

DBM Grade: 105

Classification: Administrative Specialist I

Position Code: DR3012

Current Cumberland County Employees will follow the County Promotion/Demotion policy. 

Essential Job Functions:

• Complete responsibility for interstate initiating caseload with specifically assigned states. 
• Liaison between clients and foreign court where they are responsible to interpret court orders and solicit foreign courts to assist with the difficult task of enforcement. 
• Conducts initial interviews where they determine proper venue, gather required data, and decide the appropriate course of action for each case. 
• Prepares all legal documents for the case initiation process for legal complaints. 
• Assist plaintiffs, defendants and other state agencies by telephone, e-mail, and other written correspondence. 
• Ensures all TANF (Temporary Aid to Needy Families) recipients have filed for spousal/child support as required. 
• Receives and processes mail from the postal service and electronic mail. 
• Copies pertinent information and forwards it to plaintiffs. 
• Performs other related duties and assignments as required. 

Minimum Requirements to Perform the Work: 

Education:

• High school diploma required. 

Work Experience:

• 2 years’ experience in human services, courts, or related field.

Company Description

Mission Statement:To provide essential services that respond to community needs and promote well-being, while maintaining a financially sound foundation.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

TECHNOLOGY SUPPORT/ISSUES WITH APPLYING: 

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov. 

EMAIL CONFIRMATION: 

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.   

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance 
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance 
• United Concordia Dental Insurance

Retirement Benefits:

• County Retirement Pension 
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt) 
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro-rated based on starting date
• Sick
  • 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits:

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance