Integration Team Lead

Are you a data-driven problem solver who enjoys translating complex client needs into technical solutions? Do you thrive as the go-to technical expert bridging clients and internal teams? Do you find satisfaction in mentoring others while keeping projects accurate and on track?

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Come Join ReSource Pro!

Your Role...

ReSource Pro is seeking a Team Lead, Integration to serve as the technical Subject Matter Expert on our MIS software products, both internally and with clients. In this client-facing role, you will interface between clients, the MIS business, and technical teams to accurately convey requirements, solutions, expectations, and timelines. You will oversee the client discovery process, create detailed documentation for technical team members, and lead new client integrations and ongoing datafeed accuracy and quality.

We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

In this role, you will...

• Serve as the Technical Subject Matter Expert for MIS software products, consulting internally and externally on data quality, accuracy, and security concerns.
• Translate business objectives and client requests into clearly defined product feature definitions and technical requirements documentation.
• Lead the client discovery process, developing deep understanding of client needs and engaging with stakeholders at all levels, including senior management and executives.
• Support system and data integrations, representing the integration team in new client implementation meetings and allocating tasks across onshore and offshore teams and third-party vendors.
• Execute data feed integration tasks, including mapping, subject matter analysis, and ETL changes, creating validation procedures to ensure accurate reporting and a successful month-end close.
• Coach and mentor junior team members on customer communications, fostering a collaborative, customer-focused team environment.

What You Need to be Successful...

• Education: Bachelors degree in a technology-related field required.
• Experience: 4-5 years of experience in data or accounting analysis, plus 1+ year of experience in software QA analysis.
• Technical Proficiency: Knowledge of SFTP setup, datafeed ingest, outgoing datafeeds, ETLs, advanced SQL querying, and API analysis, integration, and configuration; advanced Excel skills.
• Software Development Knowledge: Familiarity with the software development lifecycle and software bug analysis and reporting.
• Analytical & Detail-Oriented Mindset: Highly detail-oriented yet strategic, able to zoom in and out on projects while maintaining sight of the bigger picture, with comfort learning new technologies.
• Communication & Customer Service: Excellent customer service and communication skills, translating easily between technical and business stakeholders while managing priorities and expectations; patient and composed in tense situations.
• Travel Flexibility: Ability to travel domestically up to 5% of the time.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This position is based in Maitland, FL and the salary range may vary based on experience and on the specific geographic location in which the candidate resides.

Your Benefits & Perks…

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Your Interview Process…

To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.

The standard interview process includes:

• Behavioral interview with Talent Acquisition
• Online talent assessment
• Hiring Manager interview *Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times-placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.