Intelligence Program Manager

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

 
The Intelligence Program Manager, assigned to a specific client, will serve as a liaison between Pinkerton and the client by developing and maintaining strong relationships and effectively addressing client needs and concerns. This role contributes to high-consequence strategic and geopolitical foresight, provides guidance to the mid-level Intelligence Analyst's workflow for internal alignment, and ensures full adherence to GTI writing standards through editorial review. Additionally, the Manager oversees the timely response to intelligence requests, conducts in-depth analysis of all-source analysis, and produces clear and concise intelligence products.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as the client liaison and manage ongoing client relationships.
• Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton’s Service Delivery Standards.
• Assist the Pinkerton Director with ongoing client service needs.
• Address client questions and/or concerns quickly and effectively.
• Manage account performance, P&L, KPIs, and regularly review evolving client needs and industry trends to improve future results.
• Conduct Quarterly Business Reviews with the client and other Pinkerton management.
• Contribute to high-consequence strategic and geopolitical foresight.
• Lead and manage the workflow of the Intelligence Analyst II's to ensure internal alignment.
• Perform the first-pass editorial review for the Analyst’s work to ensure 100% adherence to GTI writing standards.
• Manage vendor staffing, continuity, and performance reporting.
• Respond in a timely manner to requests for intelligence information.
• Review and verify information, intelligence reports, alert notices, crime prevention surveys and disseminate data to appropriate client staff members.
• Research, evaluate, integrate, and analyze all-source data in the preparation and presentation of clear, concise, and in-depth intelligence analytical products.
• Monitor, detect, analyze, and advise the client on regional adverse conditions including civil unrest, crime, environmental hazards, and weather conditions.
• Develop expertise to discern trends and warnings and provide an accurate understanding of present and future threats.
• Assess and maintain a variety of situational awareness tools to advise decision makers quickly and accurately on possible courses of action.
• Review and utilize diagnostic tools and technology sources to develop complex data compilations.
• Identify gaps in current analysis products and develop new solutions, methodologies, and products to help improve reporting, especially in data-driven analysis.
• All other duties, as assigned.

Bachelor's degree with at least ten years of corporate intelligence experience.

• Supervisory/lead experience, preferred.
• Client relationship management skills.
• Advanced knowledge of open-source methodologies.
• Able to identify and solve complex problems by analyzing raw data from multiple unrelated sources.
• Able to work independently with minimal supervision.
• Client orientated and results orientation.
• Able to quickly adapt as the external environment and organization evolves.
• Effective verbal, written, and presentation skills.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Attentive to detail and accuracy.
• Serve as a positive team leader.
• Computer skills; Microsoft Office and intelligence databases and applications.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.