Intelligent Automation Lead II

LOCATION: (Raleigh/Durham) Hybrid

ABOUT US

Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way." We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

JOB DESCRIPTION

The Intelligent Automation Lead II is the technical edge of Victra's automation delivery function. This role goes deeper than Level I - owning complex agent development, API integrations, and pro-code solutions that go beyond low-code platforms. They partner closely with Level I on shared initiatives but take point on anything requiring real technical depth, structured pilot evaluation, or agentic frameworks. Equally comfortable in a stakeholder meeting and a Python environment.

This role co-owns the automation mandate and SaaS consolidation work, manual processes, building the solutions, and proving the savings.

Level: Mid-Level (3-5 yrs) | Type: Individual Contributor | Reports to: Director, AI & Product Management

KEY RESPONSABILITIES:

• Design and build automation solutions using pro and low code across platforms including Python, agent SDKs, Power Platform, and Copilot Studio.
• Build agentic workflows using starter-level frameworks (Foundry, Vertex, or equivalent), multi-step processes that go beyond single-prompt interactions.
• Own the end-to-end lifecycle of AI-dependent software implementations, from use case scoping and hypothesis definition through pilot evaluation, ROI tracking, operationalization, and business owner handoff; ensure every platform investment is fully utilized before it's considered done.
• Design and run structured pilots with defined success criteria, A/B testing frameworks, and go/no-go recommendations, in partnership with Finance.
• Lead technical assessments of processes to identify and build automation candidates, document savings, and ongoing monitoring requirements.
• Identify SaaS overlap and redundancy across the organization and build the technical case for consolidation.
• Assess build vs. buy decisions with working POCs as the output, not just analysis.
• Hand off production-ready solutions to engineering with clear documentation, acceptance criteria, and scaling requirements
• Partner with Level I on shared initiatives, owning the technically complex and pro-code layers while Level I leads low code builds and rapid prototyping.
• Enforce governance standards before anything goes live; maintain the shared automation capabilities inventory.
• Enable business and technical teams through demos, walkthroughs, and knowledge sharing.

WHAT WE ARE LOOKING FOR:

• 3-5 years of experience in automation, technical product, or an innovation-adjacent role with a history of firsthand building.
• Ability to write Python or similar to solve real business problems and build working prototypes, not just evaluating tools theoretically.
• Familiarity with agent frameworks, LLM tooling, and automation SDKs; comfortable with concepts like tool-calling, orchestration, and multi-step workflows
• Structured thinker who can design a pilot with clear success criteria, run an A/B test, and document findings objectively in partnership with Finance.
• Comfortable communicating technical findings to non-technical stakeholders, in writing and in demos.
• Intellectually curious with a strong bias toward building and testing over theorizing.
• Experience with both low-code/no-code platforms and pro-code approaches, moves between them based on what the problem needs.
• Prior experience in retail tech, contact center operations, or enterprise SaaS evaluation is a plus.

WHY JOIN US?

• Competitive Pay
• Flexible Time Off Options
• Paid training and career development opportunities
• Comprehensive health, dental, and vision insurance
• 401k retirement plan
• Tuition reimbursement
• Employee discounts on Verizon services
• Referral bonuses and exciting contests
• Career pathing opportunities

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an equal opportunity employer-and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.