Intensive Case Manager I

Job Summary

Hamilton Health Center is seeking an Intensive Case Manager I to provide comprehensive case management, care coordination, and advocacy for individuals receiving recovery and supportive services. In this role, you will work closely with clients, healthcare providers, and community partners to coordinate services, reduce barriers to care, and support each client's recovery journey through individualized service planning and ongoing care coordination.

This position is ideal for someone who is passionate about behavioral health, recovery services, community engagement, and making a meaningful impact in the lives of individuals experiencing complex health and social needs.

Why Join Hamilton Health Center

• Mission-driven organization serving Central Pennsylvania
• Opportunity to make a meaningful impact in behavioral health and recovery services
• Collaborative, interdisciplinary care environment
• Community-focused work supporting individuals throughout their recovery journey
• Opportunities for professional growth and continued learning

Benefits

• Generous paid time off
• Birthday holiday + 7 paid holidays
• Medical, dental, and vision coverage
• Company-paid life insurance
• Retirement plan with employer match
• Employee Assistance Program

Key Responsibilities

• Provide comprehensive case management, care coordination, and advocacy for clients receiving recovery services
• Develop, implement, and update individualized service plans to address client needs and monitor progress
• Coordinate primary care and behavioral health services within the continuum of care
• Assess client needs and coordinate holistic care plans
• Maintain ongoing communication with clients, families, and support systems
• Connect clients with housing, legal, transportation, and community resources
• Document service coordination activities and maintain accurate records
• Build collaborative relationships with healthcare providers, community agencies, and civic organizations
• Participate in required meetings, trainings, outreach events, and continuing education
• Maintain required certifications and complete annual training requirements
• Ensure compliance with confidentiality standards and regulatory requirements
• Perform other related duties as assigned.

Qualifications

Required

• Bachelor's degree in Human Services or a related field
• Strong interpersonal, communication, and organizational skills
• Basic computer and data entry proficiency
• Fundamental understanding of healthcare services and medical terminology

Preferred

• CPR and/or First Aid certification
• One (1) year of experience in a medical or physician office setting
• Knowledge of Joint Commission standards
• Bilingual in Spanish, Nepali, or French

Work Environment

• Office and community-based position supporting clients throughout the service area
• Frequent interaction with healthcare providers, community organizations, and client support systems
• May involve transportation assistance and community outreach activities
• Exposure to routine medical office and clinic environments while supporting individuals with behavioral health and recovery needs.

This job description provides an overview of the duties associated with the position and should not be interpreted as a complete list of all responsibilities. All individuals, including current employees, selected for the position will undergo a background check appropriate for the responsibilities of the role.

All About Hamilton Health Center

Hamilton Health Center (Hamilton), established in 1969, is a Federally Qualified Health Center (FQHC) located in Harrisburg, PA. The center continues to grow by taking a holistic and comprehensive approach to patient-centered care. Our mission is to improve the health of Central Pennsylvania's residents by delivering high-quality, respectful, and patient-centered health and related social services that promote access, treatment, education, and prevention, regardless of health, economic, or insurance status. Our vision is to be the premier community health clinic of the underinsured and uninsured by providing medical, dental, social, and related services while becoming the healthcare provider of choice for the Greater Harrisburg area. For more than 50 years, we have remained committed to serving our community with compassion and excellence. As part of our team, you will work alongside dedicated professionals who care deeply about the individuals we serve.

EOE