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Interconnection Specialist

Exelon

OAKBROOK TERRACE, IL

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JOB DETAILS
SALARY
SKILLS
Alternative Energy, Best Practices, Billing, Capacity Management, Community Support, Community and Social Services, Compensation and Benefits, Customer Experience, Customer Relations, Customer Service Systems, Dental Insurance, Documentation, Electricity, Email Software, Internet Portal, Maintain Compliance, Metrics, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Process Management, Project/Program Management, Regulations, Regulatory Compliance, Software Administration, Software Development, Spatial Data, Spreadsheets, Time Management, Trend Analysis, Vision Plan, Word Processing
LOCATION
OAKBROOK TERRACE, IL
POSTED
14 days ago
Who We Are


We're powering a cleaner, brighter future.


Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.


We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).


We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.


In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.


Are you in?

Primary Purpose


The Interconnection Specialist plays a central role in the Distributed Energy Resource (DER) interconnection process, by efficiently and accurately processing customer and developer applications for interconnection, and acting as the primary point of contact for applicants throughout the interconnection life cycle. The Interconnection Specialist has primary responsibility to establish and maintain positive, effective working relationships with developers and customers seeking to interconnect DERs to the distribution system, while delivering a Premier Customer Experience throughout the process.


Primary Duties


+ Develop and maintain productive relationships with customers, developers, contractors, and other stakeholders to ensure a Premier Customer Experience with the interconnection process. Act as primary liaison with applicants throughout the interconnection life cycle to address their needs and expectations. This includes assisting applicants with navigation and use of online interconnection tools; and providing guidance to, and resolving a variety of issues for, applicants such as applicable regulatory requirements and tariffs, and addressing incomplete or inaccurate applications. (30%)

+ Process customer and developer applications for interconnection of DERs, received either via the online interconnection application tool, email, or via hard copy application. This includes initial review of applications for completeness and technical accuracy and processing associated payments from customers. (25%)

+ Manage the timely, efficient processing and transfer of required interconnection documentation (e.g., applications, study agreements, contracts, certificates of completion, permission to operate) with customers and developers (10%)

+ Build and leverage effective working relationships with internal process stakeholders, and facilitate timely, efficient workflow between stakeholder organizations including Capacity Planning, Project Management, New Business, Net Metering, Billing, etc. (10%)

+ Ensure accurate and timely input of information into the tool, including communications with applicants, uploading relevant documentation, and maintaining current application status. (5%)

+ Interface with various Exelon enterprise programs and systems (e.g., Asset Suite 8) to facilitate processing of interconnection applications, and produce status, performance, and other process reports, as needed. (5%)

+ Assist with management of metrics and resource performance including cycle times and workload volumes. Report performance to appropriate internal and external stakeholders and management. (10%)

+ Assist with the management of special interconnection related process improvement projects. (5%)


Job Scope


+ The Interconnection Specialist is generally the primary point of contact with for interconnection customers and developers seeking to interconnect DERs to the distribution system. As such, this role has responsibility to establish and maintain positive, effective working relationships with developers and individual customers, and ensuring a Premier Customer Experience throughout the process.

+ The Interconnection Specialist communicates the status and next steps for interconnection applications with developers and individual customers. The Interconnection Specialist works as part of the team to manage process improvement projects.

+ The Interconnection Specialist also becomes the customer


Minimum Qualifications


+ Minimum Bachelor's degree with 2-4 years of experience; or in lieu of a degree, must have minimum of 3-6 years of relevant business experience.

+ Experience demonstrating skill providing a Premier Customer Experience, including: Investigating, resolving and following up on customer inquiries; Using a customer information system to verify applicant information, if necessary,

+ Experience demonstrating skill building and maintaining professional relationships.

+ Experience demonstrating skill using PC-based word processing, spreadsheet, database, presentation, and e-mail software and the Internet portal to perform work functions.

+ Ability to understand basic electrical concepts (e.g., voltage, current, power, energy)

+ Ability and willingness to adhere to applicable safety regulations and policies, and to demonstrate a commitment to safety.

+ Must successfully pass a Criminal History Background Check which consists of a 7-year criminal records check for felony convictions, if applicable Preferred:


Preferred Qualifications


+ Knowledge of utility distribution grid interconnections, net metering, renewable energy

+ Working knowledge of enterprise programs and systems that enable distribution interconnections, such as Asset Suite 8, GIS, customer information systems, etc.

+ Associates or Bachelor's degree in engineering or a related technical field

+ Knowledge of regulatory issues affecting DER interconnection and metering.

+ Experience demonstrating skill identifying trends/metrics and/or recommending best practices for policies and procedures.

+ Working knowledge and understanding of how to ensure compliance with interconnection regulations.

+ Experience demonstrating skill using utility or industry customer information systems.


Benefits


+ Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $68,000.00/Yr. – $93,500.00/Yr.

+ Annual Bonus for eligible positions: 10%

+ 401(k) match and annual company contribution

+ Medical, dental and vision insurance

+ Life and disability insurance

+ Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

+ Employee Assistance Program and resources for mental and emotional support

+ Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

+ Referral bonus program

+ And much more


Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.

About the Company

E

Exelon

At Exelon Generation, we've got a place for you!  Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.  Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.  Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow.   Energize your career at Exelon Generation. We have exciting opportunities in IL, NY, PA and MD.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
WEBSITE
https://www.exeloncorp.com/

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