Interim Director, Contact Center (Internal only)

Interim Director, Contact Center (Internal only)

Salary

$82,329.11 - $89,510.98 Annually

Location

Taylorsville Campus, UT

Job Type

Exempt Full Time

Job Number

202500933

Division

Student Affairs

Department

Contact Center

Opening Date

07/17/2026

Closing Date

7/24/2026 11:59 PM Mountain

FLSA

Exempt

• Description
• Benefits
• Questions

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

Under the supervision of the Associate VP for Enrollment Management, the Director leads Contact Center operations to provide remote services to SLCC stakeholders (prospective students, current students, staff, faculty, and community members) through telephone, online chat, web conferencing, and other means.

This is an at-will position.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Essential Duties & Responsibilities

• Manages and maintains a professional, high-quality, service-oriented support center (including systems, processes, information, and staff) and keeps support center staff up-to-date on College processes, policies, procedures, initiatives, events, and marketing campaigns.
• Supervises success coaching for targeted online students.
• Ensures that the College is represented in a caring and professional manner.
• Cooperates with other departments throughout the Division of Student Affairs to assist with and support their remote services.
• Works directly with management peers to continuously improve SLCC services.
• Seeks to strengthen the SLCC community through inclusive and equity-minded practices that support SLCCs model for inclusive and transformative education.
• Compiles common questions and issues expressed by stakeholders and participates in systemic efforts to address identified issues with colleagues in Student Affairs and other areas of the College.
• Serves as a key leader in SLCC's enrollment management efforts through proactive outreach to prospective and current students.
• Seeks out, incorporates, and disseminates best practices in remote stakeholder support.

Knowledge Skills & Abilities

• Knowledge of enrollment management principles and best practices in recruiting and retaining students.
• Strong leadership, management, communication, training, and analysis skills. Demonstrated ability to lead remote stakeholder services in collaboration with other College departments to improve the level and quality of services to students.
• Advanced technical skills in a variety of communication platforms to support Contact Center staff and other Student Affairs departments in using these platforms.
• Keen attention to detail and ability to proactively research and disseminate new and changing College information to direct reports.
• Ability to craft strategic messaging for outbound enrollment management efforts. Comprehensive understanding of best customer services practices.
• Extensive reporting and presentation abilities to measure performance metrics and communicate student feedback to College administration.
• Ability to communicate effectively with a broad range people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all group a variety of academic, socioeconomic, cultural, and ethnic background and with community college students, faculty, and staff, including those with disabilities.

Minimum qualifications

• Bachelors degree in Higher Education, Public Administration, Business Administration, or related field.
• Three (3) to six (6)years of direct, full-time, paid work experience.
• Evidence of strong communication, training, analytic, and management skills

Preferred Qualifications

Master's degree in Higher Education, Public Administration, Business Administration, or related field.

SLCC Information

Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.

• More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx
• Find our Total Compensation Estimator here:

https://i.slcc.edu/culture/hr/calc.aspx

01

Are you a current SLCC employee?

• Yes
• No

02

Do you have a Bachelors degree in Higher Education, Public Administration, Business Administration, or a related field?

• Yes
• No

03

Do you have at least of three (3) years of direct, full-time, paid work experience?

• Yes
• No

Required Question

Employer Salt Lake Community College (UT)

Address 4600 South Redwood Road

Salt Lake City, Utah, 84123