Intermediate Clerk (Bilingual)

Job Summary:

Under general supervision, provides clerical support to the department, types various correspondence and documents, orders supplies, answers department phones, maintains files, provides reception for designated areas.

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
• Provides telephone reception.
• Takes and returns messages.
• Assists members in obtaining medical services.
• Completes forms associated with member services.
• Provides member/family/visitor instruction and information as directed.
• Uses computerized systems to enter and retrieve member data.
• Assists in tracking of member appointments.
• Books appointments.
• Assists in Quality Improvement projects as directed.
• Promotes quality of service by serving as a resource to members/visitors.
• Orders and maintains equipment and supplies.
• Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
• Apply correct medical terminology, format and abbreviations.
• Type medial and research papers for publication.
• Create graphs and charts.
• Collect and compile cumulative data and statistics.
• Complete worksheets by tallying activities.
• Construct statistical tables.
• Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.
• Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
• Performs other related duties as required.