Intermediate Cloud Support Engineer

At MITRE, your passion fuels work that impacts our nation and improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We're a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies - collaborating with industry and academia to deliver integrated, high-impact solutions that advance our nation's health, security, and prosperity. Our people tackle the toughest technical challenges, supported by competitive benefits, meaningful career development, and a culture of innovation, collaboration, and technical excellence. Choose MITRE for a career with purpose - and help shape the future.

MITRE Mission Computing is a new organization that bridges the gap between Mission and Technology and helps enable MTIRE projects to focus on their work, without worrying about compliance and the underlying platform infrastructure. We apply new technologies that can address the Government's most challenging Systems Engineering problems. This is an opportunity for junior cloud support engineers who are highly motivated, innovative, and proactive and interested in contributing to a platform that enables the rest of MITRE and sponsors.

Roles & Responsibilities:

MITRE Mission Computing is seeking a Junior Cloud Support Engineer to contribute to an AWS-based platform that enables critical national security work across MITRE's Federally Funded Research and Development Centers. This is a junior role at the intersection of cloud engineering, infrastructure as code development, operations, & internal customer support. You will be part of a small team that's responsible for the reliability and security of the AWS platform that powers internal tools and enables engineering, research, and mission teams to move faster with confidence, while guiding those teams on how best to adopt and utilize what you provide.

You will operate in a high-stakes environment defined by novel problems and real constraints, including CMMC compliance, high availability, and cyber resilience. In this environment you will provide the platforms that enable engineering teams of varying skill maturities to deliver innovative solutions and AI-enabled capabilities to MITRE's U.S. government sponsors.

If you are energized by solving hard problems at scale, prefer deep technical ownership over narrow specialization, and want your engineering decisions to have lasting impact, we would like to hear from you.

Basic Qualifications:

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree with relevant experience who can immediately contribute at this job step; or equivalent combination of related education and work experience. Bachelor's degree in Software Engineering, Computer Science, or a related field.
• working in AWS.
• Hands on experience with Infrastructure as Code (Terraform, Ansible, or equivalent) and GitOps practices
• Hands on experience with CI/CD pipelines that support platform and application workloads, including integration with Infrastructure as Code and GitOps workflows
• Ability to multi-task and shift focus based on evolving requirements
• Strong communication skills
• Must be eligible to obtain and maintain a Secret U.S Government issued Security Clearance within one year of hire. Per the U.S. Government's eligibility requirements, you must be a U.S Citizen to be considered for a security clearance.
• This position requires a minimum of 3 days per week on-site in McLean, VA, Bedford, MA, or Orlando, FL

Preferred Qualifications:

• Bachelor's degree in Software Engineering, Computer Science, or a related field.
• Experience operating platforms in CMMC or high-side environments
• Background building internal developer platforms, self-service interfaces, or abstractions that improve team velocity
• Prior work supporting national security, DoD, or other U.S. government sponsors
• Experience enabling other teams to effectively utilize shared platforms
• Experience improving incident response processes, reducing mean time to recovery (MTTR), or leading reliability initiatives
• Experience supporting platforms where tenant teams own their application-level incident response and vulnerability mitigation, while the platform team owns the underlying reliability, observability, and escalation paths
• Track record of enabling other teams to confidently operate their services in production through clear platform interfaces, runbooks, and shared incident management practices
• Active Secret Clearance

This requisition requires the candidate to have a minimum of the following clearance(s):

None

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):

Secret

Salary compensation range and midpoint:

$98,400 - $123,000 - $147,600 Annual

Work Location Type:

Onsite

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

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