Sign upLog in
JobsJobs in MassachusettsJobs in Everett, MAProduction JobsQuality Control Jobs

Intermediate Quality Assurance Analyst & Help Desk Specialist

Lancesoft

Everett, MA

Apply
JOB DETAILS
SALARY
$50
LOCATION
Everett, MA
POSTED
30+ days ago
Title: Intermediate Quality Assurance Analyst & Help Desk Specialist
Duration: 06/30/2026 with annual renewal
Location: Everett, MA
Work Hours: 7.50 hours/day or 37.50 hours/week
Position: Hybrid (1 day in office per week)
NOTE: Links to LinkedIn and Trailhead Profiles are mandatory for this role

Job Description:
We are seeking a detail-oriented QA Analyst / Helpdesk Specialist to support and maintain Salesforce-based applications. This role involves functional testing, production support, and end-user assistance to ensure high system reliability, data integrity, and an exceptional user experience for both internal and external stakeholders.
The ideal candidate will demonstrate proficiency with Salesforce reports and dashboards, user management, and basic administrative tasks, complemented by strong analytical skills, effective troubleshooting abilities, and excellent professional communication.

Position Duties/Responsibilities:
Quality Assurance (QA):
  • Perform functional and regression testing on Salesforce applications.
  • Develop and execute test cases, test plans, and test scenarios.
  • Validate reports, dashboards, workflows, flows, and automation.
  • Log, track, and verify defects through resolution.
  • Coordinate testing efforts with business users and developers.
  • Support release validation in Sandbox, UAT, and Production environments.
Helpdesk & Production Support:
  • Serve as first-level support for internal and external users with defined SLA targets for response and resolution times.
  • Guide users step-by-step through system processes.
  • Troubleshoot login issues, access problems, and data discrepancies.
  • Manage and triage support tickets (Tier 1 and Tier 2).
  • Monitor application health and escalate issues when required.
  • Assist users with navigation, reporting, and system usage.
  • Create user guides, FAQs, and knowledge base articles.

Salesforce Administration Support:
  • Create and manage users, roles, profiles, and permission sets.
  • Assist with report and dashboard creation and updates.
  • Perform data validation and basic data maintenance.
  • Support user onboarding and training.
  • Maintain documentation for processes, configurations, and known issues
Required Qualifications:
  • Minimum education requirement: Bachelor’s degree in computer science, information technology, or a closely related field
  • 3–6 years of professional experience in QA and/or helpdesk support.
  • Practical, hands-on experience working with the Salesforce and QA platforms.
  • Proficiency with Salesforce reports and dashboards, user management (profiles, roles, permission sets), and basic Salesforce administration.
  • Strong understanding of QA methodologies.
  • Familiarity with Salesforce data import/export tools (such as Data Loader).
  • Experience working with ticketing systems such as Jira, ServiceNow, or similar tools.
  • Excellent analytical and problem-solving abilities.
  • Strong written and verbal communication skills.
  • Experience providing support to Experience Cloud / Community users.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Willingness to continuously learn and adapt to new Salesforce features
Preferred Qualifications:
  • Salesforce Administrator Certification (preferred but not required).
  • Experience providing support to Experience Cloud / Community users.
  • Knowledge of Salesforce Flows and basic automation capabilities.
  • Experience working in the public sector or education domain is a plus

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Inspector Jobs in Everett, MAQuality Coordinator Jobs in Everett, MAQuality Manager Jobs in Everett, MATester Jobs in Everett, MA