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Overview:<\/span><\/b>
<\/p>- Client
is seeking a skilled Technical Trainer / Instructional Designer to join
our team to support the implementation of and ongoing training for Child
Care Financial Assistance (CCFA)<\/b> software applications managed by
the Department of Early Education and Care (EEC)<\/b>.<\/span>
<\/li> - The
ideal candidate will have experience documenting and explaining complex
technical concepts in clear, accessible language for diverse audiences,
including those whose first language is not English, and preferably with a
background in public benefits systems.<\/span>
<\/li> - This
role demands a strong foundation in adult learning theory and the ability
to deliver engaging training both in person and online.<\/span>
<\/li><\/ul><\/div><\/span>
Requirements<\/h3>
Duties and
Responsibilities:<\/span><\/b>
<\/p>- Develop,
design, deliver, and maintain training programs that explain CCFA software
features and workflows to diverse audiences, including families, child
care providers, collateral agencies that support the child care financial
assistance process, and EEC staff.<\/span>
<\/li> - Translate
technical jargon into understandable terms for non -technical users.<\/span>
<\/li> - Adapt
training content for individuals with limited English proficiency.<\/span>
<\/li> - Facilitate
live training sessions (in -person and virtual) with confidence and
clarity.<\/span>
<\/li> - Collaborate
with stakeholders to assess training needs and measure effectiveness.<\/span>
<\/li> - Use
adult learning principles to create engaging and effective educational
materials.<\/span>
<\/li> - Manage
and triage tickets using ServiceNow, providing frontline technical support
and escalating issues as needed.<\/span>
<\/li> - Develop
on -demand, self -paced training modules using Microsoft 365 tools (e.g.,
Word, PowerPoint, Teams), GoToMeeting, and Zoom with modularity and
accessibility in mind.<\/span>
<\/li><\/ul> <\/span>
<\/p>
Required Skills,
Knowledge, and Abilities:<\/span><\/b>
<\/p>- Proficiency in Articulate or similar e -learning
authoring tools for creating on -demand training content.<\/span><\/b>
<\/li> - Proven
experience in technical training or education roles, with the ability to
explain technical information clearly to Client audiences.<\/span>
<\/li> - Strong
skills in designing, developing, and maintaining learning artifacts such
as training manuals, job aids, user guides, and e -learning content.<\/span>
<\/li> - Familiarity with adult learning theory and
instructional design best practices.<\/span><\/b>
<\/li> - Comfort
and skill in delivering training both in -person and via online platforms.<\/span>
<\/li> - Experience working with diverse populations, including
those whose first language is not English.<\/span><\/b>
<\/li> - Strong
interpersonal and communication skills.<\/span>
<\/li> - Familiarity
with ServiceNow or similar ticketing systems for managing technical
support.<\/span>
<\/li> - Knowledge
of fiscal systems, including understanding of budgeting, financial
workflows, or payment processing related to public benefits or government
programs.<\/span>
<\/li> - Experience
in integrating fiscal concepts into training materials for
non -financial audiences.<\/span>
<\/li><\/ul> <\/span>
<\/p>
Preferred Skills,
Knowledge, and Abilities:<\/span><\/b>
<\/p>- Experience with public benefits systems, ideally within
early child care, education, health and human services, or related
sectors.<\/span><\/b>
<\/li> - Experience
using content management systems (CMS) to organize, update, and distribute
training materials efficiently.<\/span>
<\/li> - Experience working within federal, state, or local
government agencies.<\/span><\/b>
<\/li> - Experience
using Jira for end -to -end tracking of tasks, sprints and releases,
ensuring timely delivery and process transparency<\/span>
<\/li> - Experience
leading cross functional teams including planning, timeline management,
stakeholder communication, and coordination of resources in Agile
environments.<\/span>
<\/li> - Experience
facilitating Scrum and Agile ceremonies (stand -ups, sprint planning,
retrospectives) and coaching teams on Agile principles for continuous
improvement and increased productivity.<\/span>
<\/li><\/ul>
<\/div><\/span>