Qualifications Basic Requirements: Citizenship: Be a citizen of the United States (U.S.) Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a) Experience No experience required Education High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education Licensure/Certification/Registration None Physical Requirements See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements English Language Proficiency Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f) Grade Level GS-3 Experience or Education: None beyond the basic requirements GS-4 Experience One year of creditable experience equivalent to the next lower grade OR Education One year of education above high school Demonstrated Knowledge, Skills, and Abilities i Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients ii Ability to use, and navigate between, various types of office automation equipment and software (i.e computer systems, web based scheduling programs insurance collection system scanning software, multiple line phone systems electronic faxing programs) to support patient care iii Knowledge of basic medical terminology to assist in the provision of care to patients iv Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics GS-5 Experience: One year of creditable experience equivalent to the next lower grade OR Education Two years of education above high school Demonstrated Knowledge, Skills, and Abilities: i Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports ii Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients iii Ability to schedule medical appointments in a clinical setting iv Ability to work independently in the accomplishment of a wide variety of duties performing patient support work v Ability to communicate effectively and professionally [in person, electronically, and/or by telephone, with internal and external customers vi Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/ The full performance level of this vacancy is GS 5 The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. ]]>5c143e31-5e48-4549-b638-05792d185386