Inside Sales Representative Jobot
Chatsworth, CA6 days ago
- $100,000–$145,000 Per Year
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Skills
- Accountingunmatched
- Bookkeepingunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Financeunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Knowledge Baseunmatched
- Laptop PCunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Remote Accessunmatched
- Sales Managementunmatched
- Software Administrationunmatched
- Staff Requirementsunmatched
- Technical Recruitingunmatched
- Technical Supportunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
Description
Location: Fully onsite at the end client's office in the Santa Monica/West Los Angeles area. Candidates should live within a reasonable commuting distance due to local traffic and the onsite requirement.
Schedule/Assignment: This is intermittent temporary coverage for an end client's help desk during employee PTO and other short-term staffing needs. Assignments may range from a few days to a full workweek, with gaps between coverage periods. Hours, dates, and assignment lengths will vary based on client needs and are not guaranteed.
Schedule/Assignment: This is intermittent temporary coverage for an end client's help desk during employee PTO and other short-term staffing needs. Assignments may range from a few days to a full workweek, with gaps between coverage periods. Hours, dates, and assignment lengths will vary based on client needs and are not guaranteed.
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an Intermittent Tier 1 Help Desk Technician - ITSM Required, HaloITSM a Plus | Onsite PTO Coverage
Our client, a well-established MSP, is seeking a Tier 1 Help Desk Technician for a temporary, on-site assignment covering a team member on leave. This role sits on the company's internal service desk and is the first point of contact for employees needing IT support. Success is driven as much by excellent customer service and phone presence as by technical skill.
Key Responsibilities
- First point of contact for end users via phone, email, and ticketing - friendly, professional, timely support.
- Log, categorize, prioritize, and track incidents/requests in HaloITSM through resolution.
- Remote troubleshooting using remote-access software to diagnose and resolve issues.
- Account administration - password resets, unlocks, and basic user management in Windows Active Directory and Microsoft 365.
- Troubleshoot common desktop, laptop, application, printer, connectivity, and peripheral issues.
- Escalate complex issues to Tier 2/3 with complete, well-documented notes.
- Document every step while assisting users; follow and contribute to knowledge base articles.
- Follow up to confirm resolution and maintain high customer satisfaction.
Required Skills & Qualifications
- Prior Tier 1 help desk / service desk / desktop support experience.
- Strong customer service and telephone soft skills.
- Hands-on Windows Active Directory (password resets, account management).
- Working knowledge of Microsoft 365 administration.
- Experience with remote access / support software.
- IT ticketing system experience (HaloITSM preferred; ConnectWise, Autotask, ServiceNow, Zendesk, Freshservice acceptable).
- Excellent documentation / note-taking discipline.
- Reliable, punctual, comfortable with an on-site 8-5 schedule.
Preferred / Nice-to-Have
- Direct HaloITSM experience.
- Prior MSP / multi-client support environment.
- CompTIA A+ (or equivalent).
- Familiarity with MFA, Intune/Endpoint, basic networking.
Compensation depends on experience but is typically $30 - $35/hr
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Numbers & Facts
| Location | Los Angeles, CA |
| Salary | $30–$35 Per Hour |
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