Intern - Business Analytics

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the "165 Top Places to Work in Healthcare" for 2026 by Beckers Hospital Review. TeamHealth has also been recognized by Newsweek as one of Americas Greatest Workplaces in Health Care for 2025. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!

OVERVIEW

The Intern for Business Analytics provides hands-on experience supporting process improvement and operational optimization initiatives using Lean Six Sigma (LSS), Business Process Management (BPM), and exploratory data analysis techniques. The role reports to the Manager of Data Analytics on the Business Analytics team and includes completing a process-focused analytical project while supporting ongoing initiatives across the organization.

This is a hybrid position based in Knoxville, TN, with a combination of in-office and remote work.

Project Overview

TeamHealths Clinical Strategic Pillars help to define, promote, and deploy service-line operational excellence in:

• Clinical Quality
• Patient Safety
• Risk
• Clinic Operations
• Patient Experience
• Management and Leadership

Across the healthcare industry there continues to be a strong need for clinicians to fill-in areas where demand for services exceed the availability of labor. This can be felt from staffing shortages or lack of supply to work in specific areas. To counteract this shortage, temporary labor, or Locums, is used at a higher cost compared to a full-time or part-time contracted position. Locums and the additional costs incurred with the temporary demand are referred to as Premium Labor and can contribute to the overall increase in costs in operations for healthcare facilities.

The intern will support efforts to analyze staffing workflows, identify drivers of premium labor utilization, map current-state processes, and recommend opportunities to reduce unnecessary cost while supporting quality and patient outcomes.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support business processes improvement projects from initial concept through the discovery phase, contributing to strategies focused on optimization and standardization.
• Assist in developing process maps, conducting gap analysis, and creating documentation to identify opportunities for increased efficiency and consistency.
• Participate in Voice of the Customer (VOC) activities, including brainstorming sessions, benchmarking, and focus groups to gather and analyze customer insights and pain points.
• Contribute to business process redesign initiatives by helping define and document future-state processes.
• Assist with data gathering and basic statistical analysis (e.g., descriptive statistics, regression) to support process improvement recommendations.
• Collaborate with Project Managers and Data/Business Analysts across various project phases.

QUALIFICATIONS / EDUCATION

• Open to rising juniors, seniors, or graduate students pursuing a degree in Business Analytics, Business Administration, Healthcare Administration, Industrial Engineering, or similar fields preferred.
• Coursework in process improvement, operations research, statistics, systems engineering, or Lean Six Sigma preferred.
• Experience with process mapping tools (Visio, Lucidchart, Blueworks, or equivalent) preferred.
• Experience with data visualization tools (Power BI, Tableau, Minitab, or equivalent) preferred.
• Familiarity with analytical programming languages (SQL, Python, or R) preferred.
• Strong analytical and problem-solving skills with the ability to think critically and identify improvement opportunities.
• Intellectually curious self-starter who can work independently or as part of a team and prioritize deliverables & meet deadlines with minimal oversight.
• Keen attention to detail with a structured and organized work style.
• Strong command of Microsoft Office tools, including PowerPoint, Excel, Word, and Outlook.
• Excellent communication and interpersonal skills (oral and written) required.