Intern, Chief Operating Office

Port Authority of New York and New Jersey

New York, NY

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JOB DETAILS

SALARY

$18.61–$28.72 Per Hour

SKILLS

Aviation Industry, Budgeting, Business Administration, Business Solutions, Compensation and Benefits, Computer Science, Cross-Functional, Customer Experience, Financial Analysis, Government, Leadership, Market Surveys, Metrics, Microsoft SharePoint, Networking Events, Operations Management, Political Science, Presentation/Verbal Skills, Project Planning, Project Schedule, Project Tracking, Public Policy, Reporting Dashboards, Root Cause Analysis, Social Networking, Strategic Planning, Technical Strategy, Truck Driver, Urban Planning, User Interface/Experience (UI/UX), Writing Skills

LOCATION

New York, NY

POSTED

Today

Description

About the Internship

The Office of the Chief Operating Officer oversees operations at the Port Authority’s five lines of business: Aviation, PATH, Port, Tunnels, Bridges & Terminals, and the World Trade Center, as well as the Operations Services Department, with the vision of being a world-class operator of world-class facilities. This internship will contribute to projects related to business performance and innovation, customer experience, and financial analysis.

Responsibilities

+ Assist with the redesign and reorganization of the organization’s SharePoint site to improve functionality, accessibility, navigation, and overall user experience.

+ Assist with improving the Agency’s Business Systems by identifying root causes of existing system issues, impacts, and future change

+ Support efforts to transform line department journey maps from static planning documents into active operational management tools

+ Help develop the strategy and technical approach for integrating CX and operational performance data into an end-to-end journey management framework

+ Identify data sources and metrics that can be surfaced within journey map contexts to support real-time insight for agency leadership and CX practitioners

+ Develop strategies for using journey insights to design more customer-centric facilities and services

+ Develop 2-year implementation roadmap for Customer Experience Technology

+ Gain understanding of current Customer Experience survey platform and features

+ Work with departments to document their needs and desired future capabilities

+ Estimate hours and associated budget needed to implement changes

+ Support ongoing efforts to update and improve dashboards

+ Assist in tracking project plans, milestones, deliverables, and schedules for projects tied to the agency’s strategic working groups and customer experience programs

+ Assist with special projects and assignments as needed

Minimum Qualifications

+ Enrollment at a college or university at the time of the internship

+ Major in Urban Planning, Architecture, Public Policy, Engineering, Computer Science, Business Administration, Political Science, or a related discipline

Desired Qualifications

+ Commitment to working in the public sector

+ Ability to work independently on complex assignments and to work in a fast-paced team environment on multi-disciplinary projects

+ Excellent oral, written, and presentation skills

Internship Details

+ The start date is expected to be in July or August 2026

+ This internship will require 36.25 hours/week during the summer, then 30 to 36.25 hours/week during the school year

+ In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process

+ Only applicants under consideration will be contacted

+ If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews

+ Different internships will have different timelines for interviews

Compensation & Benefits

+ The hourly rate range is $18.61 to $28.72 (the exact rate will be determined by internship type and rising school year)

+ Ability to opt in to the New York State and Local Retirement System

+ Access to Employee Business Resource Groups (https://www.jointheportauthority.com/pages/diversity-inclusion-programs)

+ Facility Tours

+ Career Panels

+ Social/Networking Events

REQNUMBER: 64506

About the Company

Port Authority of New York and New Jersey

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