Intern, IT Applications & Support

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Description

Job Title: Intern, IT Applications & Support

Location: Milpitas, CA

Department: IT

Salary Range: $32.00 - $40.00 per hour

This position is open to candidates residing in U.S. states where the organization is currently authorized to employ individuals. Eligible work locations will be confirmed during the hiring process. Applicants must be legally authorized to work in the United States at the time of application and maintain ongoing work authorization throughout employment without the need for current or future employer sponsorship.

INTRODUCTION OF SEMI

Although we're small, we're mighty and influence and impact society at large positively. At SEMI, we offer opportunities to connect and interact with world leaders, industry legends, and rising stars. We help our members develop public and private policies to strengthen global supply chains and promote business growth and prosperity. Learn and grow professionally through career opportunities such as rotational assignments. Contribute by influencing and impacting an industry that is the foundation for innovation and positive change in areas like environmental sustainability, thought leadership, and workforce development. We take pride in offering work-life balance so you can live your personal and professional life to the fullest.

As an equal opportunity employer, we welcome all to apply

The IT Applications and Support Intern provides day to day technical support for network infrastructure and internal desktop systems software and hardware to regional employees and contractors in-person and using network remote access. The role assists with the installation, configuration, and troubleshooting of desktop systems and workstations in a heterogeneous environment. In addition, this position acts as a backup in servers and network maintenance and performs administrative tasks related to SEMI's cloud-based applications.

This is a non-exempt, part-time position (20 hours per week) with the potential to transition to full-time status after 6 months. This position reports directly to the Senior Manager, IT Operations at SEMI Milpitas office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides day-to-day technical support:

o Manage Help Desk ticketing system

o Set up, configure, and add hardware and software

o Maintain passwords, data integrity, and file system security for the desktop environment

o Analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and desktop software.

o Imaging and image recovery

o Install / Re-install various software packages and updates

o Track, route and properly escalate unresolved queries to the next level of support

Provide first level contact and resolutions to customers

o Follow up with customers, provide feedback and see problems through to resolution

o Build and maintain effective relationships with users

Update case status to management and end-users

o Update customer data and produce activity reports

o Ensure proper recording, documentation and closure to customer issues

o Develop, document, and implement standard operating procedures and customer service guidelines

o Recommend procedure modifications or improvements, hardware and software solutions, including new acquisitions and upgrades

Participate in IT projects:

o Development of information technology and infrastructure projects (including company wide, web-enabled, cloud-based solutions)

o Training programs designed to educate users about basic and specialized applications

o Working in conjunction with Professional Services and outsourcing functions

Provide Network Support (as the Systems Administrator backup)

o Monitor LANs, WANs, network segments, Internet, and intranet systems

o Ensure network servers and system efficiency and security (VPN gateways, intrusion detection systems, security updates and patches)

o Maintain desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment

o Configure authentication and authorization of directory services including account rights, security and systems groups

WHAT SUCCESS LOOKS LIKE:

• Achieve 90% customer satisfaction on the helpdesk survey
• Become a reliable and effective IT representative - technical issues are followed up on and escalated appropriately
• Be relevant and keep up to date with technology and trends
• Customers are more self sufficient

CRITICAL SUCCESS FACTORS:

• Strong English verbal and written communication skills; ability to communicate highly technical information to both technical and non-technical personnel
• Self-starter with strong, proactive work ethic, and eagerness to learn and grow
• Excellent customer service skills
• Cooperative, team-oriented attitude
• Expected travel less than 10%

FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE:

• B.S in Information Technology or equivalent in work experience
• Motivated college graduate or 1+ years of Information Technology experience
• Knowledge of Wi-Fi and VPN connections and wireless devices
• Experience in Windows OS, MacOS, Google, Microsoft Office 365 Suite
• Experience doing break / fix repairs on desktops, laptops is a plus

ABOUT SEMI

SEMI is the global industry association connecting over 4,000 companies and 1.5 million professionals worldwide across the semiconductor and electronics design and manufacturing supply chain. We accelerate member collaboration on solutions to top industry challenges through Advocacy, Workforce Development, Sustainability, Supply Chain Management and other programs. Our SEMICON expositions and events, technology coalitions, standards and market intelligence help advance our members' business growth and innovations in design, devices, equipment, materials, services and software, enabling smarter, faster, more secure electronics. Visit www.semi.org, contact a regional office, and connect with SEMI on LinkedIn and X to learn more.