Analysis Skills, Asset Management, Customer Support/Service, Desktop PC, Help Desk, Management of Information Systems/Technology (MIS), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Network Administration/Management, Network Architecture/Engineering, Network Design, Network Support, Operating Systems, Problem Solving Skills, Software Administration
Position Summary
Provide Tier I/II desktop operating systems and application support to end user base. Monitor help desk phone, email, and support ticketing system to receive, record and resolve issues.
Essential Functions:
- Supporting the COPT Service Center with ticket management, endpoint management/imaging systems, and Tier 1 support to end users.
- Support the network engineers in basic network administration tasks (we have an ongoing network redesign project underway).
Secondary Responsibilities:
- Other job-related duties as assigned.
- Assist in Asset Management of IT equipment.
Qualifications:
- Rising junior or senior majoring in a relevant field.
- Proficiency in Microsoft Office applications (Word, Excel and Outlook) and ability to learn company specific software.
- Strong analytical, technical
Pay: $18.00 per hour.
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COPT DEFENSE PROPERTIES, LP