Provide Tier I/II desktop operating systems and application support to end user base. Monitor help desk phone, email, and support ticketing system to receive, record and resolve issues.
Essential Functions:
Supporting the COPT Service Center with ticket management, endpoint management/imaging systems, and Tier 1 support to end users.
Support the network engineers in basic network administration tasks (we have an ongoing network redesign project underway).
Secondary Responsibilities:
Other job-related duties as assigned.
Assist in Asset Management of IT equipment.
Qualifications:
Rising junior or senior majoring in a relevant field.
Proficiency in Microsoft Office applications (Word, Excel and Outlook) and ability to learn company specific software.
Strong analytical, technical
Pay: $18.00 per hour.
Numbers & Facts
Location
Columbia, MD
Job Type
Part-time
Skills
Analysis Skillsunmatched
Asset Managementunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Help Deskunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Network Administration/Managementunmatched
Network Architecture/Engineeringunmatched
Network Designunmatched
Network Supportunmatched
Operating Systemsunmatched
Problem Solving Skillsunmatched
Software Administrationunmatched
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