Intern - IT, Helpdesk & Systems Support

Key Responsibilities:

• Perform start-of-day check-in tasks, including reviewing email/internal messages, monitoring the helpdesk ticket queue, and confirming priorities with the IT team.
• Provide front-line helpdesk support for common requests such as password resets, basic software installation/troubleshooting, workstation issues, and end-user hardware/peripheral support.
• Assist with account provisioning and de-provisioning activities per established processes.
• Troubleshoot hardware issues; escalate issues appropriately and document resolutions.
• Shadow senior staff on higher-complexity tickets when available; learn triage, escalation, and root-cause techniques.
• Identify recurring issues, process gaps, and opportunities for automation or standardization; communicate findings to the team.
• Support assigned technical projects including hardware/software inventory updates, fixed-asset logging/tracking, and preparing obsolete equipment for disposal.
• Assist with PC imaging and deployments, including enrolling devices and supporting hybrid join activities (Intune/Azure/Entra, as applicable).
• Support server room tasks such as cable management and assisting with equipment review/tagging to identify obsolete hardware.

Position Requirements:

• Prior helpdesk, desktop support, or customer-facing technical support experience.
• Ticket-based troubleshooting, documentation, and follow-through.
• Basic diagnostic approach (identify symptoms, attempt initial steps, validate resolution).
• Experience with inventory/fixed-asset tracking and change activities.
• Professional communication with end users and IT staff; ability to translate technical concepts into clear guidance.
• Curiosity and continuous learning; willingness to shadow and take coaching.
• Process awareness: recognize repeated issues and suggest improvements.
• Familiarity with Microsoft 365 administration concepts (users, groups, permissions) and identity concepts (Azure AD/Entra).
• Exposure to endpoint management tools (e.g., Microsoft Intune) and imaging/deployment workflows.
• Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting) and security fundamentals.
• Experience writing or updating technical documentation (how-to guides, SOPs).

Technical Requirements:

• Knowledge of ServiceNow (preferred)
• Familiarity with Microsoft Entra
• Familiarity with Azure Active Directory
• Familiarity with Active Directory
• Networking Knowledge - basic troubleshooting for network issues
• Software support - installing/upgrading/troubleshooting

About Phantom High-Speed:
Phantom High-Speed is a Business Unit in the Materials Analysis Division of AMETEK, Inc. Phantom High-Speed, designs and manufactures advanced measurement tools that empower engineers, researchers, and innovators to visualize motion too fast for the human eye. Our proprietary CMOS sensor technology delivers unmatched speed, precision, and image quality-making Phantom cameras the trusted choice across science, product developing, defense, academia, and government- research facilities. With a legacy of innovation dating back to 1950 and a commitment to listening to our customers, Phantom continues to lead the high-speed imaging industry. We don't just capture motion-we help the world understand it.

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Compensation

Employee Type: Hourly

Salary Minimum: $50,000

Salary Maximum: $60,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: New Jersey