Intern - Stadiums Operations

Job Description Outline

1. Position Overview

The Stadium Operations Intern will support Marsden Central’s stadium division at one of our four stadium locations. Interns will rotate through all operational shifts in a 24-hour environment to gain comprehensive exposure to stadium cleaning operations, management, and customer service delivery. This role provides hands-on experience in shift management, project execution, administrative duties, and employee supervision, contributing directly to meeting client expectations while supporting budget adherence.

2. Key Responsibilities

A. Shift Management

• Assist with coordinating and overseeing daily cleaning operations across assigned shifts.
• Support shift leads in delegating tasks, monitoring progress, and ensuring service standards are met.
• Participate in shift turnover processes, briefing incoming teams on completed work and priorities.

B. Project Completion

• Help plan, execute, and verify completion of cleaning projects tied to game schedules, events, and stadium usage.
• Monitor project timelines and ensure tasks are completed according to specifications.
• Conduct walkthroughs to ensure quality and compliance with client requirements.

C. Administrative Tasks

• Assist with scheduling, timekeeping, and payroll-related documentation.
• Maintain inventory records, supply requests, and equipment logs.
• Prepare reports on shift performance, labor usage, and project status for management review.

D. Employee Supervision

• Support supervisors in overseeing team performance and attendance.
• Provide hands-on guidance to team members to ensure safe and effective cleaning practices.
• Help facilitate team communication and reinforce Marsden Central standards and expectations.

3. Learning Objectives & Development

• Gain full understanding of stadium cleaning operations in a 24/7 environment.
• Develop leadership skills through direct supervision and shift oversight.
• Learn how operational decisions impact budget performance and client satisfaction.
• Build experience with workforce management, communication, and problem solving.
• Understand the unique logistical and quality-control challenges of large event facilities.

4. Schedule & Work Environment

• This is a summer internship requiring rotation through all shifts, including days, evenings, overnights, weekends, and event days.
• Work is onsite at the assigned stadium and id often in fast-paced, high-traffic environments.
• Interns should expect physical activity, extended periods on their feet, and work around ongoing stadium operations.

5. Qualifications

• Currently pursuing a degree in Business, Facilities Management, Hospitality, Sports Management, or related field (preferred but not required).
• Strong communication, organization, and leadership skills.
• Ability to work flexible hours, including nights and weekends.
• Comfortable working in a dynamic, team-oriented, and sometimes physically demanding environment.

6. Competencies

• Team Leadership – Ability to motivate and support diverse team members.
• Accountability – Takes ownership of tasks and follows through consistently.
• Attention to Detail – Ensures quality and adherence to standards.
• Problem Solving – Responds well to unexpected challenges and adjusts quickly.
• Customer Service Orientation – Understands and supports Marsden Central’s commitment to client satisfaction.

7. Reports To

• Stadium Account Manager or designated Shift Supervisor.

8. Internship Benefits

• Exposure to stadium operations within the sports industry, including behind-the-scenes experience at professional & collegiate sports venues.
• Hands-on management experience in a large-scale, 24/7 operational environment.
• Opportunities for mentorship, professional development, and networking within Marsden Central and the broader sports operations ecosystem.
• Potential management opportunities with Marsden Central upon successful completion of the internship.