Administrative Skills, Billing, Communication Skills, Customer Support/Service, Detail Oriented, Lift/Move 30 Pounds, Microsoft Excel, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Printing, Sales, Sales Management, Team Player, Telephone Skills, Time Management
Position: Ticket Operations & Services Intern
Department: Ticket Operations
Duration: June 2026 - May 2027
Status: Intern (Non-Exempt)
Position Summary
This position will support the Ticket Operations and Ticket Services departments with day-to-day tasks, including administrative duties such as filing, answering phones, interacting with other departments, and overall contributing to the organization's function. The position will comprehensively overview all Ticket Operations/Services areas.
Primary Responsibilities
- Provide support to all areas of the Ticketing Department, including Ticket Operations, Ticket Services, Suites, Hospitality, & Sales.
- Work at all Carolina Panthers, Bank of America Stadium special events and PSL Owner events.
- Gain familiarity with and utilize the Ticketmaster system, including Archtics, TM Host, TM1, and Account Manager.
- Become knowledgeable with Ticketmaster's presence entrance system and it's scanners.
- Develop an understanding of customer accounts, billing, money flow, deadlines, ticket printing, and ticket distribution.
- Other duties as assigned.
Minimum Qualifications
- Bachelor's degree preferred.
- Proficient in Microsoft Word and Excel
- Must be able to handle confidential, privileged, and/or sensitive information carefully and with sensitivity.
- Must be detail-oriented and able to multitask while managing time successfully.
- Must be flexible to work evenings and/or weekends and all Carolina Panthers and Stadium events, including events held on weekends, nights, and holidays.
- Good organizational and communication skills
- Works well under pressure while maintaining a positive attitude.
- Must be willing to accept and embrace tasks as they are assigned.
- Must be dependable, accountable, and trustworthy.
- Work well in a team environment
- Strong customer service skills
- Courteous and professional
- Must pass pre-employment screens.
Essential Functions
- Standing for extended periods of time
- Walking throughout the stadium, which may include stairs
- Lift at least 30 pounds
Work Environment
- This job operates mostly in an outside environment and in a stadium facility at times which may include inclement weather conditions.
The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.