Intern - Year Round (Change Management)

To gain valuable insight into Navy Federal''s business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures.

This year-round internship provides an opportunity to gain practical experience in Navy Federal''s Enterprise Technology Services Change Management function. The intern will support operational, analytical, documentation, and reporting activities while learning established standards, policies, and procedures. The role is designed for a student who can contribute to day-to-day team deliverables, participate in a collaborative environment, and develop technical, analytical, communication, and professional skills. This is a full-time or part-time flexible internship based on school schedule.

A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Must be pursuing a degree from an accredited college/university
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to learn and adapt to new technologies, tools, workflows, and business processes
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem-solving skills
• Strong attention to detail with the ability to maintain accuracy and meet deadlines
• Effective word processing, spreadsheet, and presentation software skills
• Effective organizational, planning, note-taking, and time management skills
• Ability to work independently and in a collaborative team environment
• Commitment to professionalism, member service, continuous learning, and self-development.

Desired Qualifications

• Interest in technology operations, IT service management, risk management, governance, audit readiness, or IT change management
• Exposure to data analytics, reporting, process documentation, or administrative support.
• Familiarity with ServiceNow, Microsoft Excel, PowerPoint, SharePoint, Planner, Power BI, or similar collaboration and reporting tools
• Ability to contribute to reports, presentations, process maps, and other team deliverables with coaching from experienced staff

Hours:

• Monday - Friday, 8:00AM - 4:30PM (Part-Time at least 20 hrs/week)

Location:

• 5550 Heritage Oaks Drive, Pensacola, FL 32526
• 820 Follin Lane SE Vienna, VA 22180
• Provide day-to-day operational support to the Change Management function within Enterprise Technology Services, including small projects or defined portions of larger initiatives
• Assist with Change Management activities that support business strategy, service transition, process consistency, and technology initiatives
• Collaborate with Change Management team members, technology partners, business stakeholders, and other staff to complete assigned tasks
• Perform basic research and qualitative or quantitative analysis to support process improvements, reporting, audit readiness, and decision-making
• Attend selected meetings, maintain clear notes, document important discussion points, and track assigned follow-up items
• Process, update, and validate data in approved systems such as ServiceNow or related reporting tools; may generate basic reports or dashboards under guidance
• Support routine reviews of data to help identify accuracy, completeness, timing, or process adherence issues
• Contribute to documentation, job aids, presentations, and knowledge materials that improve consistency and team understanding of the Change Management process
• Maintain professionalism in all interactions, with a focus on member service, collaboration, confidentiality, and attention to detail
• Perform other duties as assigned
• Provide day-to-day operational support to the Change Management function within Enterprise Technology Services, including small projects or defined portions of larger initiatives
• Assist with Change Management activities that support business strategy, service transition, process consistency, and technology initiatives
• Collaborate with Change Management team members, technology partners, business stakeholders, and other staff to complete assigned tasks
• Perform basic research and qualitative or quantitative analysis to support process improvements, reporting, audit readiness, and decision-making
• Attend selected meetings, maintain clear notes, document important discussion points, and track assigned follow-up items
• Process, update, and validate data in approved systems such as ServiceNow or related reporting tools; may generate basic reports or dashboards under guidance
• Support routine reviews of data to help identify accuracy, completeness, timing, or process adherence issues
• Contribute to documentation, job aids, presentations, and knowledge materials that improve consistency and team understanding of the Change Management process
• Maintain professionalism in all interactions, with a focus on member service, collaboration, confidentiality, and attention to detail
• Perform other duties as assigned