INTERNAL - 911 Public Safety Communications Supervisor

INTERNAL - 911 Public Safety Communications Supervisor

Location

Dispatch Center, 945 E. Pine Ave., Meridian, ID

Job Type

Full-Time with Benefits

Job Number

03014

Department

Sheriff

Division

ECB- 911 Communications

Opening Date

07/14/2026

Closing Date

8/3/2026 5:00 PM Mountain

• Description
• Benefits
• Questions

General Summary

We are currently accepting applications for the 911 Public Safety Communications Supervisor within the Emergency Communications Bureau (ECC).

The 911 Public Safety Communications Supervisor oversees responses to incoming law enforcement, fire suppression, and Emergency Medical Services calls; supervises the dispatching of appropriate personnel to the place of emergency or need; assists in the formulation and implementation of the 911 Center goals, objectives, and policies.

Distinguishing Features

Working under the direction of the 911 Public Safety Communications Manager, the 911 Public Safety Communications Supervisor performs a variety of moderately complex tasks following established guidelines. The Supervisor is expected to provide leadership that promotes effective results and fosters a cooperative, team-oriented work environment.

If you're interested in this opportunity and meet the position's qualifications, please submit your application, letter of interest, and resume by 5pm on .

SHIFT INFORMATION

The work week is four 10-hour shifts. Days of the week would vary, based on the shift picked, but will work set schedule (same days of week and shift hours) for four months. Shift pick is every four months and you will know your new shift 2 months ahead of time. This includes working holidays if the shift falls on a holiday. You need to be available every shift.

0400-1400

0800-1800

1400-0000

1800-0400

2200-0800

Essential Functions

• Supervises personnel, assigns work, conducts quality reviews and evaluates performance, counsels employees regarding programs, policies, and procedures, resolves employee complaints, takes disciplinary action, interviews and hires employees, tracks time, and coordinates vacation schedules;
• Ensures that proper work procedures are followed and that compliance occurs with all relevant departmental, divisional, and section policies and procedures;
• Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as needed or on-call basis;
• Works and maintains eligibility to provide lead coverage on the dispatch floor as needed;
• Tracks training attendance for team members;
• Inspects and maintains in good order, or reports malfunctions to proper maintenance personnel, all equipment in the Communications Center;
• Becomes familiar with the duties of the 911 Public Safety Communications Manager in order to act in that capacity during any temporary absence;
• Logs and maintains a variety of records on incidents dispatched, radio and phone stats;
• Performs records management duties as needed in accordance with applicable policy, procedure, and/or regulation;
• Completes monthly spot reviews of team members.

Additional Functions

• Performs the essential functions of the position of 911 Public Safety Communications Dispatcher;
• Performs related functions as required.

Job Requirements

• Knowledge of supervision principles and practices;
• Skill in detecting the scope and magnitude of an emergency;
• Skill in communicating with culturally diverse populations;
• Skill in dealing with the public, some of whom may be irate, in a tactful and courteous manner;
• Ability to plan, organize, assign, and evaluate work;
• Ability to lead and motivate personnel, independently and as working teams;
• Ability to secure the cooperation of others and establish good working relationships with subordinates, users, and members of the public;
• Ability to quickly and objectively analyze emergency situations, determine and take proper action;
• Ability to work with a high degree of accuracy under pressure of time, amidst distractions;
• Ability to hear, listen, and understand callers who are under stress;
• Ability to react quickly and calmly in receiving and transmitting multiple messages of an emergency nature;
• Ability to maintain confidentiality;
• Ability to read city and county road and water maps to quickly locate streets, addresses, etc.;
• Ability to establish and maintain cooperative and effective working relationships with others;
• Ability to communicate effectively verbally and in writing;
• Ability to enforce policies and practices of supervision and training.

Other Requirements

• Incumbent must pass dispatch testing (minimum 35 wpm); appear before an oral board; and complete a polygraph, background check, and credit check, prior to reporting for duty;
• Incumbents must be able and willing to work shifts, weekends, and holidays, and to report to work on an as needed basis;
• Incumbents must be able and willing to work the floor as a 911 Public Safety Communications Dispatcher to fulfill minimum staffing requirements;
• Must obtain and maintain a valid Idaho drivers license;
• Must be able to complete the APCO Supervisor Certification Training Program, NENA Supervisor Course, and/or the 360 Dispatcher Training Ranch as directed by their supervisor;
• Must successfully familiarize with basic operations and functions of the dispatcher and lead dispatcher roles to include operation of communication equipment, policies and procedures, and geography of Ada County within the first year;
• Must adhere to the Code of Conduct, ACSO Policies, and Supervisor Letter of Expectations;
• This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.

Work Environment & Physical Demands

• Work is performed in an office environment and requires a combination of sitting and standing at a desk for long periods of time, up to ten hours;
• Requires frequent repetitive movement of the wrists, hands, and/or fingers;
• Occasionally requires the employee to reach below, at, or above shoulder level and to lift up to 20 lbs.
• The communications equipment is stacked vertically. Therefore, the incumbent must have the ability to operate the equipment rapidly at all levels of the vertical stack.

Disclaimer

To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veterans Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.

Visit Employee Benefits to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more!

Use our Compensation Estimator Tool to get a personalized look at what your total compensation could be including estimated salary, retirement contributions, health benefits and paid time off. This tool is designed to help prospective employees better understand the full value of working at Ada County.

Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.

Healthcare:

• Low-cost medical, dental, vision premiums and deductibles
• Post-employment health savings account

Retirement and Investments Plans:

• PERSI retirement benefits
• 457(b) post or pre-tax investments options with up to 3% employer match
• 401(k)

Wellbeing Program:

• Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.
• Free ACHD Commuter ride vanpool program
• Free bus pass

Paid-leave:

• 11 paid holidays per year
• 8 weeks paid Parental Leave
• Approximately 96 hours of vacation accrual for full-time employee
• Approximately 96 hours of sick accrual for full-time employee
• 5 days paid bereavement leave

Life & Short-Term Disability Insurance

• Basic Life Insurance employer paid if benefit eligible
• Short Term Disability employer paid if benefit eligible

Optional Benefits:

• Pre-tax Flexible Spending Account and Dependent Care Account
• NCPERS Decreasing Term Life Insurance
• Supplemental Employee, Spouse, Child Life Insurance
• Supplemental Long-Term Disability Insurance
• AFLAC

01

How many years of experience do you have supervising other employees? Please describe.

02

Describe your supervisory philosophy and style. Include in your answer how you view employee supervision, how you prioritize projects, and how you deal with employee issues.

03

Describe your knowledge and experience in a 911 Emergency Dispatch Center.

04

As someone already working within our dispatch center, what changes or improvements would you suggest/implement if selected for this position? Why?

05

Please list your current or most recent supervisor.

06

INTERNAL TRANSFER ACKNOWLEDGEMENT: By accepting a final offer for this position, I understand that there is no guarantee I will be able to return to my current role or secure another position within ACSO if I do not successfully complete the academy, certification, and/or required specialized training. For additional clarification, please contact the ACSO HR Department.

• Yes
• No

Required Question

Employer Ada County

Department Sheriff Address 7200 Barrister Dr.

Boise, Idaho, 83704

Website www.adacounty.id.gov/sheriff