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Internal Client Care Coordinator – Elevate Service & Build Connections

Comfort Keepers

Allentown, PA

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JOB DETAILS
SKILLS
Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Documentation, Health Insurance, Health Plan, High School Diploma, Maintenance Services, Microsoft Office, Organizational Skills, Resolve Customer Issues, Sales, Training/Teaching, Vision Plan
LOCATION
Allentown, PA
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Job Summary:
Partner with our clients and the Comfort Keepers Support Team to coordinate exceptional care and service. Communicate effectively with caregivers, providers, and families while ensuring seamless scheduling and prompt resolution of service requests.


About Us:
At Comfort Keepers, we have been enhancing the lives of seniors and their families for over 20 years through compassionate, in-home care services. Based throughout Pennsylvania, we pride ourselves on fostering a supportive and growth-focused work environment for our employees.


Qualifications:


  • High school diploma or 2+ years of relevant experience
  • Strong sales and organizational skills
  • Proficiency in Microsoft Office
  • Excellent communication and relationship-building abilities
  • Calm under pressure, detail-oriented, and team-focused
Key Responsibilities:


  • Handle client inquiries, leads, and home visits
  • Match caregivers with clients based on qualifications and needs
  • Manage client relationships, resolve issues, and ensure quality care
  • Coordinate care plans with providers and family members
  • Track and update care documentation and notes
  • Address scheduling challenges and support team communication
What Sets You Apart:


  • Professional, positive attitude and attention to detail
  • Clear, confident communication skills
  • Ability to foster strong morale and relationships

About the Company

C

Comfort Keepers

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