Description:
THIS IS AN ON-SITE POSITION
JOB SUMMARY:
The Internal IT & Innovation Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership.
The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.
REPORTS TO: Director of Finance
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
- INTERNAL IT OPERATIONS
- Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
- Manage user lifecycle (onboarding/offboarding, permissions, account administration).
- Deploy and support laptops, desktops, mobile devices, and peripherals.
- Perform patching, upgrades, refresh cycles, and routine system maintenance.
- Monitor system performance, security, and backups.
- Maintain accurate documentation of configurations and procedures.
- Ensure compliance with internal IT policies and change management processes.
2. SUPPORT & SERVICE MANAGEMENT
- Serve as primary internal IT support resource (Tier 1-3).
- Manage ticket intake, resolution, documentation, and escalation.
- Provide professional support to employees at all levels.
- Identify and reduce recurring technical issues.
- Provide occasional after-hours support as needed.
- Technology Strategy & Innovation
- Develop and maintain an internal technology roadmap aligned with company goals.
- Research emerging tools, automation platforms, and AI solutions.
- Identify operational inefficiencies and propose technology-driven improvements.
- Lead pilot programs and proof-of-concept initiatives.
- Evaluate solutions based on ROI, usability, scalability, and security.
- Present recommendations to leadership and support organization-wide adoption.
- Track and report measurable outcomes from innovation initiatives.
3. SUCCESS MEASURES
- Stable and secure internal IT environment
- Timely issue resolution and high employee satisfaction
- Reduction in recurring support issues
- Successful rollout and adoption of new technologies
- Measurable operational improvements
ADDITIONAL RESPONSIBILITIES:
- Adhere to departmental policies for reporting and managing requests and change control
- Maintain daily timesheet and expense report entries and submit them accurately and timely
- Other duties as required
Requirements:
TECHNICAL SKILLS & EXPERIENCE:
Strong working knowledge of:
- Microsoft Windows Server
- Microsoft Active Directory (AD, DNS, Group Policy)
- Microsoft 365 & Exchange
- Microsoft Intune
- Windows Desktop OS
- VPN and remote access solutions
- Endpoint security platforms
- Backup and disaster recovery systems
- Wi-Fi and LAN networking fundamentals
- HP and Dell hardware environments
- Understanding of internet architecture and mail flow
Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.
SOFT SKILLS & COMPENTENCIES:
- Strong technical troubleshooting skills
- Organized and process-oriented
- Clear communicator
- Strategic thinker with hands-on execution ability
- Independent, accountable, and collaborative
EDUCATION & QUALIFICATIONS:
Qualifications
- 3-5+ years of progressive IT experience
- Strong systems administration background
- Experience supporting Microsoft 365 and Windows environments
- Experience implementing or evaluating new technologies preferred
- Associate or Bachelor's degree in IT-related field preferred
Preferred Certifications:
CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
- Primarily office-based work using standard computer equipment
- Ability to remain calm and effective during time-sensitive situations
- Occasional evening or weekend work as needed
- Valid driver's license and reliable transportation
Compensation details: 33.63-43.27 Hourly Wage
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