Internal IT Support Engineer III

HEARTLAND TECHNOLOGY GROUP, INC

COMBINED LOCKS, WI

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JOB DETAILS

SKILLS

Bookkeeping, Business Solutions, Communication Skills, Computer Workstations, Customer Relations, Customer Service Management, Detail Oriented, Email Management/Administration, Identify Issues, Information Technology & Information Systems, Microsoft Access Database, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Exchange Server Administration, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Network Administration/Management, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Print Server, Problem Solving Skills, Process Analysis, Process Improvement, Server Hardware, Software Patches, Software Upgrades, Systems Administration/Management, Systems Maintenance, Technical Support, VMWare, VMWare Certified Professional (VCP), Writing Skills

LOCATION

COMBINED LOCKS, WI

POSTED

1 day ago

JOB REQUIREMENTS: Heartland Technology Group Description: Position
Summary: The Internal IT Support Engineer III specializes in service and
support for Heartland Business Systems employees and internal IT
systems. The primary duties include developing and maintaining internal
IT systems. Planning, coordinating, and executing new technology
solutions and upgrades of existing systems. Working directly with
Internal IT Support Engineers I and II and end users to troubleshoot and
resolve IT related issues that cannot be resolved by Internal IT Support
Engineers I and II. Roles and Responsibilities/ Essential Functions:
Daily administration of Internal VMware environment including resource
management and performance monitoring. Daily administration of Exchange
environment including account creation, mailbox and group
administration, and patch management. Daily administration of end-user
utility servers (file/print servers, critical systems servers). Daily
administration of Active Directory including account creation and
termination, access rights management, group policy management, and
account administration. Daily administration of Microsoft 365, including
Exchange Online, SharePoint, OneDrive, and Teams. Daily administration
of server and data backups including job monitoring, troubleshooting,
and data restores. Daily administration of network infrastructure,
including Meraki wireless network and switches across multiple
locations. Daily administration of building access security system
including card account creation, manage and monitoring area building
access within the security system, card termination and replacement.
Remote Desktop Services (RDS) environment administration, including app
publishing and policy creation. Support workstation / endpoint
administration and patching using Microsoft Intune. Coordinate and
execute patching and hardware maintenance for internal server systems.
Configure and maintain email routing, policies, and security settings.
Analyze and recommend process and system improvements to resolve
recurring user issues and to facilitate company needs. Internal Project
coordination, development and execution. Including Server and Enterprise
Software upgrades, new technology implementation, and process
improvements. Work with Internal Systems and Support Manager to assist
with departmental issues and concerns. Mentor the Internal System
Engineers in their day-to-day tasks. Requirements: Competencies:
Accountability - Ability to accept responsibility and account for
his/her actions. Accuracy - Ability to perform work accurately and
thoroughly. Adaptability - Ability to adapt to change in the workplace.
Autonomy - Ability to work independently with minimal supervision.
Communication - Ability to communicate orally or in writing clearly,
concisely, and efficiently. Customer Oriented - Ability to take care of
the customers' needs while following company policy. Detail Oriented -
Ability to pay attention to the minute details of a project or task.
Efficiency Ability to perform tasks and resolve issues in a quick and
timely fashion. Enthusiastic - Ability to bring energy to the
performance of a task. Goal Oriented - Ability to focus on a goal and
obtain a pre-determined result. Honesty / Integrity - Ability to be
truthful and be seen as credible in the workplace. Organized -
Possessing the trait of being organized or following a systematic
method. Presentation Skills - Ability to effectively present information
publicly. Prioritization Ability to prioritize tasks based on levels of
importance or criticality. Research Skills - Ability to design and
conduct a systematic, objective, and critical investigation. Time
Management - Ability to utilize the available time to organize and
complete work. Working Under Pressure - Ability to complete assigned
tasks under stressful situations. Required Experience: 7-10 years of
related work experience Experience in Wi dows Server, VMware ESXi
Server, VMware vSphere, Meraki Wireless Networks, Microsoft Office
Suite, and Windows Desktop operating systems Strong experience with
Microsoft technologies (Active Directory, Exchange, Office 365) Required
Skills, Education and/or Certifications: Bachelor's Degree in Computer
Science, Information Technology, or related field; or equivalent work
experience Preferred Skills, Education and/ or Certifications: Microsoft
Certified: Identity and Access Administrator Associate Microsoft 365
Certified: Administrator Expert VMware Certified Professional Equal
Opportunity Employer - Including Disabled and Veterans #HBS PI285381746
* APPLICATION INSTRUCTIONS: Apply Online:
https://www.click2apply.net/7gAaZPH6zoZrBsl5oCnZYb

About the Company

HEARTLAND TECHNOLOGY GROUP, INC

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