Internal Operators Manager

Synerfac Technical Staffing

Warminster, PA

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JOB DETAILS

SKILLS

Analysis Skills, Communication Skills, Construction, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, Data Quality, Decision Support, Document Management, Leadership, Logistics, Operational Support, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Process Improvement, Production Management, Project Lifecycle, Project Management Software, Project/Program Management, Reporting Dashboards, Roofing, Standard Operating Procedures (SOP), Standards Development, Team Lead/Manager

LOCATION

Warminster, PA

POSTED

30+ days ago

The Internal Operations Manager oversees all office teams that support field operations in the Roofing and Cladding divisions. This role manages the internal side of projects from contract signing through completion, ensuring projects are organized, properly prepared, and supported for field teams. Looking for a highly organized leader who can manage teams, improve processes, and keep projects running smoothly through strong communication and accountability.

- Oversee all internal activities associated with active projects, including pre-construction readiness, material/equipment logistics, permitting, and compliance.
- Ensure field teams are fully supported from job award through closeout with proactive communication, resource coordination, and documentation management.
- Lead the development and implementation of standardized Job Launch Packages to support structured project kickoff and handoff to field teams.
- Directly manage multiple internal support teams, including but not limited too: Officed Based Project Management, Permits / Compliance / Warranties, Customer Service, etc...
- Design, implement, and continuously refine Standard Operating Procedures (SOPs) to drive operational efficiency and scalability.
- Improve cross-departmental communication and task ownership
- Serve as the company-wide owner of Buildertrend, our all-in-one project management and CRM platform.
- Lead training, adoption, and enforcement of CRM usage across internal teams.
- Create and maintain project lifecycle reports, departmental performance summaries, and operational dashboards.
- Provide structured, actionable reporting to the General Manager and executive leadership to support informed decision-making.

- Minimum 5 years of experience in construction operations, internal production management, or cross-functional team leadership.
- Demonstrated ability to lead multiple internal departments in a structured, performance-driven environment.
- Experience in commercial/multifamily roofing or cladding strongly preferred.
- Proficiency in project management software; direct experience with Buildertrend is highly desirable.
- Proven ability to create, implement, and enforce process improvements across functional teams.
- Strong analytical mindset with a focus on reporting, data accuracy, and performance metrics.
- Leadership style that balances structure and discipline with respect and empathy for team members at all levels.

About the Company

Synerfac Technical Staffing

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