Internal Posting: Customer Service Associate

Internal Posting: Customer Service Associate

Salary

$23.68 - $30.73 Hourly

Location

1102 E. 1st Street, Papillion, NE 68046, NE

Job Type

Full-Time

Job Number

1329

Department

Treasurers Office

Opening Date

08/26/2026

Closing Date

8/30/2026 11:59 PM Central

• Description
• Benefits
• Questions

JOB OVERVIEW

GENERAL PURPOSE

Provides professional customer service to the public, county departments, and external agencies regarding motor vehicle registrations, titling, and other Treasurer's Office services. With regular attendance, this position supports the efficient operation of the office.

SUPERVISION EXERCISED

None

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES

• Greet and assist customers in completing transactions to obtain registrations and motor vehicle titles.
• Accept and review documents for accuracy, informing customers if additional information or documents are required.
• Process various types of title requests (e.g., salvage, auction, and other related items).
• Collect payment for vehicle registrations, taxes and titles, and motor vehicle in adherence with departmental standard procedures.
• Accurately balance and reconcile individual cash drawer at the end of the day; report errors as necessary.
• Notate, collect, and release liens on motor vehicle titles after ensuring paperwork has been submitted, including updates to state titling records.
• Process information from a variety of database sources and other governmental agencies.
• Fulfill the role of a peer mentor during employee training as assigned.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

MINIMUM QUALIFICATIONS

• High school diploma or G.E.D.
• 3 years of work experience in a customer service position.

KNOWLEDGE, SKILLS & ABILITIES

• Effective communication and interpersonal skills for interacting with diverse individuals.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using the Microsoft Office Suite and other software related to data management, communication, and other common business processes.
• Ability to follow established policies and procedures for confidentiality while adapting to evolving privacy standards and technologies.
• Ability to build and maintain positive relationships within a team.
• Knowledge of customer service principles and practices.
• Knowledge of motor vehicle titling, registration, and licensing procedures.
• Knowledge of cash handling procedures and basic accounting principles.
• Knowledge of office administration practices, recordkeeping methods, and filing systems.
• Skill in providing professional, courteous, and effective customer service in a fast-paced environment.
• Skill in reviewing documents for accuracy and compliance with established requirements

PHYSICAL DEMANDS AND WORKING CONDITIONS

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work environment is primarily in an office setting involving regular use of computers, standard office equipment, and frequent interaction with both internal staff and the public in a structured, task-oriented atmosphere. The employee must occasionally lift and/or move up to 40 pounds.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential tasks.

Sarpy County offers competitive benefits to eligible* employees including:

Sarpy County Insurance Benefit Guide

Health Insurance

Dental Insurance

Life Insurance

Long-term Disability Insurance

Pension Plan

Vacation Leave

Sick Leave

Flexible Spending Accounts

10 designated holidays and 2 floating holidays

Employee Assistance Program

• For eligiblity requirements, reference associated union contract or the Sarpy County Personnel Rules and Regulations.

01

What is the highest level of education you have achieved?

• No high school
• High School or GED
• Some college, no degree
• Associates Degree
• Bachelors Degree
• Masters Degree
• Advanced Degree

02

If you answered YES to the above, please explain where and when you obtained this education. If you answered NO to the above, please write N/A.

03

Do you have any post-secondary education in business or public administration?

• Yes
• No

04

How many years of bona fide work experience in face-to-face customer service with the general public do you have?

• None - up to 1 year experience
• 2 years experience
• 3 years experience
• 4 years experience
• 5 years experience
• 6 or more years experience

05

Describe in detail your bona fide work experience in face-to-face customer service with the general public by explaining: a) WHERE you worked to obtain this experience, and b) WHEN you obtained this experience. If you have no experience, please write N/A. Do NOT indicate the County should refer to your resume - failure to answer this question within the application will exclude you from further consideration for this position.

06

Are you able to perform the essential functions of this position with or without accommodation?

• Yes
• No

07

Are you able to meet the physical demands and work environment requirements of this job with or without accommodation?

• Yes
• No

08

Do you have work experience handling money with the public?

• Yes
• No

09

If you answered YES to the above, please explain where and when you obtained this experience. If you answered NO to the above, please write N/A.

10

Indicate your proficiency with Microsoft Office.

• Beginning
• Intermediate
• Advanced
• Professional

11

VETERANS PREFERENCE: Are you requesting Veterans Preference as stipulated in Nebraska Statutes § 48-225 to 48-231? Such preference includes initial employment or a return to employment with the State of Nebraska or its governmental subdivisions if termination of previous employment was for other than disciplinary reasons.

• Yes
• No

12

VETERANS PREFERENCE: If you answer yes to claiming Veterans Preference, you must attach to your application, before submission, a copy of your DD214 including page 4 identifying your character of service (and IF disabled, verification of disability from the VA), OR if you are a spouse of a 100% disabled veteran, you must attach a copy of your spouses DD214, showing character of service, a copy of the veterans disability verification from the Department of Veterans Affairs demonstrating a 100% permanent disability rating, and proof of marriage to the veteran; OR if you are a spouse of an active service member, you must attach a copy of your spouses active service orders and proof of marriage to the active service member. All documents must be attached prior to submission of application. Did you attach all required documentation?

• Yes
• No
• N/A - does not apply

13

RESTRICTED POSTING: THIS POSTING REQUIRES you to be a current eligible employee of Sarpy County. Are you currently an eligible, paid employee of Sarpy County?

• Yes
• No

Required Question

Employer Sarpy County

Address 1210 Golden Gate Drive

Papillion, Nebraska, 68046

Phone 402-593-4465

402-593-4487

Website http://www.sarpy.gov