The International Customer Operations Specialist is responsible for supporting global customer operations by managing end-to-end international order processing, ensuring accuracy, compliance, and on-time delivery through coordination with logistics partners and cross-functional teams.
Responsibilities:
- Own end-to-end processing of international orders (subsidiaries, licensees, vendors).
- Ensure accuracy of order entry, documentation, and shipment details.
- Coordinate with logistics partners (freight forwarders, customs brokers) to support on-time delivery.
- Maintain documentation to support audits and customs compliance.
- Partner cross-functionally to resolve issues and improve processes.
- Maintain and update process documentation and workflows.
- Provide customer support and communication for international accounts.
- Support continuous improvement initiatives to increase efficiency and accuracy.
- Follow up with customers on outstanding collections and partner with Accounts Receivable as needed.
- Perform other responsibilities as needed.
Requirements:
- High School Diploma required; Associate or Bachelor's degree preferred.
- Experience in international logistics and/or international customer service strongly preferred.
- Familiarity with freight forwarding, customs processes, and compliance requirements preferred.
- Strong written and verbal communication skills.
- Basic understanding of accounting terminology and processes.
- Strong analytical, problem-solving, and critical thinking skills.
- Strong familiarity with Microsoft Suite; Excel, Word, PowerPoint.
- S4HANA (SAP) Cloud version experience preferred.
- Strong proficiency in data entry, accuracy, and attention to detail.
- Ability to manage multiple priorities based on timing, scheduling, and workload.
- Ability to collaborate cross-functionally to support customer outcomes.
- Effective time management under pressure with shifting priorities.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position:
Resourcefulness Customer Focus Team Player
Negotiation Integrity Analysis Skills
Communication Organization/Planning Judgement/Decision Making
Target Salary Range: $58,000 - $74,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).
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