Accounting, Best Practices, Billing Records, Brokerage, Cargo/Freight, Carrier Quality, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Facebook, Financial Planning, Freight Forwarding, Import/Export, Industry/Trade Analysis, Logistics, Maintain Compliance, Marine Cargo, Microsoft Exchange Server, Microsoft Office, Multitasking, Order Delivery, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Costing, Process Improvement, Record Keeping, Regulations, Regulatory Compliance, Regulatory Requirements, Resolve Customer Issues, Sales Support, Shipping Documents, Shipping/Receiving, Supply Chain Management, Time Management, Truckload Freight, Tuition Reimbursement, Writing Skills
International Logistics Coordinator - United States - 12247 - TQL
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International Logistics Coordinator
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General information
Country
USA
State
Texas
City
San Antonio
Descriptions & requirements
About the role:
As an International Logistics Coordinator for TQL Global, you will be instrumental in the growth and development of the ocean freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of ocean shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.
What's in it for you:
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Employee referral bonus opportunities
Certified Great Place to Work with 900+ lifetime workplace award wins
What you'll be doing:
- Coordinate and manage all aspects of ocean shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience
- Communicate with carriers, vendors, and other service providers to arrange and confirm shipment details, including container booking, vessel schedules, cargo pick-up, tracking and tracing and confirming delivery
- Prepare and review shipping documents, including bills of lading, export/import declarations and certificates of origin, to ensure accuracy and compliance with regulatory requirements
- Ensure proper clearance of shipments, resolving any control or compliance issues as needed
- Coordinate with overseas partners to ensure smooth clearance and delivery in destination countries
- Track and monitor the status of shipments, providing regular updates on shipment progress and problem solving for any potential delays or issues
- Coordinate with internal departments to address client inquiries, provide support and resolve shipment-related issues
- Maintain accurate and up-to-date records of shipments, including tracking information, documentation and financial data, using appropriate systems and software
- Adhere to internal and external KPIs and deliver exceptional compliance audit scores
- Stay informed about industry trends, regulatory changes, and best practices in ocean transportation and proactively identify opportunities for process improvement and cost savings
- Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally
What you need:
- Bachelor's degree in logistics, supply chain management or a related field preferred
- Minimum of 3-5 years of experience in ocean operations in a freight forwarding or logistics environment
- Strong knowledge of ocean freight documentation, regulations, INCO terms and international trade practices
- Proficiency in using freight forwarding software and Microsoft Office applications
- Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teams
- Detail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneously
- Problem-solving skills and the ability to work well under pressure in a fast-paced environment
- Customer-focused mindset with a commitment to delivering high-quality service
Where you'll be: 6010 Exchange Parkway, San Antonio, TX 78238
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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