International Logistics Coordinator & Customer Service

BRIEF COMPANY DESCRIPTION: As a globally trusted manufacturer of matting, Mountville, provides quality commercial, residential, and promotional mats for millions of homes and businesses all over the world. We pride ourselves on superior customer service and excellent product quality. Continuous development of new technologically advanced matting products assures our customers that Mountville mats are unparalleled in quality and performance.

Position Summary

The International Customer Service & Logistics Coordinator is responsible for managing international order processing, logistics coordination, export/import documentation, and customer support activities for both external customers and intercompany operations. This role serves as a key liaison between customers, carriers, freight forwarders, shipping departments, and internal teams to ensure timely and compliant international shipments while supporting operational efficiency and customer satisfaction.

Customer Service & Order Management

• Respond to international product inquiries and documentation requests.
• Prepare customer quotations, including ocean and air freight rate shopping.
• Enter and manage international orders in company systems.
• Review and confirm intercompany orders for Canada, United Kingdom, and Belgium.
• Provide order updates, shipment tracking, and late order reporting.
• Coordinate returns, replacements, credits, and billing adjustments for external and intercompany customers.
• Process invoicing related to international shipments and transactions.

International Logistics & Shipping

• Coordinate shipment consolidations with shipping departments across all plants.
• Schedule and manage LTL, FTL, and FCL shipments.
• Process international parcel shipments through carrier portals including FedEx, UPS, DHL, and USPS.
• Coordinate miscellaneous international shipments for departments such as IT, Marketing, and R&D.
• Issue ready-to-ship notifications for LTL/FCL customers.
• Handle carrier claims, shipment reconsignments, and transportation-related issues.
• Manage imports for M+A Matting and Mountville Rubber operations.
• Coordinate direct shipments from Mountville Rubber to Belgium and United Kingdom.
• Support special shipping requirements for specialized customer programs.

Compliance & Documentation

• Prepare and maintain export/import documentation.
• Maintain digital records for all export and import files.
• Prepare annual blanket USMCA certificates and Certificates of Origin for customers and intercompany entities.
• Maintain tariff code files and ensure trade compliance accuracy.
• Manage bond renewals and compliance requirements for MAC and MMR operations.

Carrier & Freight Management

• Negotiate rates with preferred FCL carriers.
• Participate in quarterly and annual meetings with freight forwarders and logistics partners.
• Monitor and report on global events affecting shipping lanes, ports, and international freight movement.

Operational Support

• Maintain inventory of export documentation supplies at the P1 facility.
• Support cross-functional coordination between AX and D365 systems for PRE (Belgium) and PMK (United Kingdom) intercompany processing.
• Assist with continuous improvement initiatives related to international logistics and customer service processes.

Volume & Activity Expectations

• Canada: 1-2 trucks per week (seasonal)
• Belgium: 2-4 containers per week
• United Kingdom: Approximately 1 container per week
• External customers: Approximately 1-2 containers per month

Qualifications

• Experience in international customer service, logistics, shipping, or supply chain operations preferred.
• Knowledge of export/import procedures, trade compliance, and international shipping documentation.
• Familiarity with LTL, FTL, FCL, ocean freight, and air freight coordination.
• Experience working with ERP systems such as AX and D365 preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and carrier shipping platforms.
• In office at our LaGrange, GA corporate location.

Preferred Skills

• Understanding of USMCA and international trade compliance requirements.
• Experience coordinating with freight forwarders and international carriers.
• Knowledge of tariff classifications and customs documentation.
• Strong attention to detail and customer service orientation.