International Operations & Logistics Coordinator

The Company

OpenTech Alliance, Inc. was founded in 2003 and is a leading technology provider to the self-storage industry. The company delivers software-enabled solutions including online auctions, access control systems, full-service kiosks, and call center services to self-storage operators across North America, with a growing international presence.

Headquartered in Phoenix, AZ, OpenTech supports many of the largest self-storage operators in the U.S. and continues to scale its core products while strengthening internal operations to support growth.

About the Role

OpenTech Alliance is seeking an International Operations & Logistics Coordinator to manage global shipping activities, inventory coordination, order accuracy, and cross-functional collaboration.

You will keep international logistics running smoothly - ensuring accurate documentation, timely payment verification, and seamless coordination between internal teams, customers, and external partners. It is a detail-driven role well suited to someone who enjoys juggling multiple shipments and orders while keeping everything accurate and on schedule.

Key Responsibilities

• Coordinate international air and ground shipments, tracking them and proactively resolving delays, damages, or discrepancies
• Prepare and maintain international shipping documentation, including commercial invoices, packing lists, bills of landing, and certificates of origin
• Communicate with freight forwarders, customs brokers, carriers, overseas partners, and customers
• Ensure compliance with international shipping standards, regulations, and trade requirements
• Validate inventory with domestic and international warehouses, reconcile discrepancies, and maintain accurate records
• Request and compare international shipping quotes from carriers and freight forwarders
• Prepare and process invoices for international hardware orders and verify accuracy before customer billing
• Confirm payment before shipment release, and track, follow-up on, and confirm receipt of international payments
• Review and approve DocuSign agreements and sales orders, verifying pricing, quantities, foreign currency, Incoterms, delivery dates, and compliance before release
• Collaborate across sales, operations, warehouse, finance, and compliance teams, and support audits and process improvements
• Experience coordinating international shipments and logistics operations
• Familiarity with international shipping standards, documentation, and trade compliance
• Working knowledge of foreign currencies and international payment processes
• Strong attention to detail and the ability to manage multiple orders and shipments at once
• Effective communication skills for working with customers, sales teams, and external partners

Why Join OpenTech?

At OpenTech Alliance, you will be part of a collaborative and dynamic team where your work directly supports business success. We value innovation, teamwork, and professional development, offering opportunities to grow your skills while working with modern technologies in a fast-paced environment.