International Training Center Coordinator

• Professionally handle customer, learner, affiliate, and instructor inquiries across domestic and international regions via email, ticketing systems, chat, phone, and other digital channels, meeting established performance, quality, and regulatory requirements.
• Serve as a primary point of contact for international training centers and affiliates, providing timely, clear, and culturally appropriate support primarily through email and online communication.
• Research, troubleshoot, and resolve customer and partner issues, including complex, multi-step, or cross-border cases involving licensing, scheduling, payments, or compliance.
• Provide Level 2 support for escalated inquiries received via email, chat, and other digital channels, including those originating from international stakeholders in multiple time zones.
• Draft, review, and submit professional written correspondence to business customers, international affiliates, state and international agencies, courts, probation officers, and other external stakeholders, ensuring accuracy and compliance with jurisdictional requirements.

• Review, qualify, and process domestic and international training affiliate and instructor applications, coordinating required internal approvals and country- or state-specific regulatory authorizations.
• Maintain NSC, state, and applicable international licensing and credentialing for affiliates and instructors, ensuring compliance with regional requirements and on-time renewals.
• Monitor renewal status for domestic and international partners, proactively follow up with delinquent or at-risk accounts via email and digital outreach, and maintain accurate records in internal systems.
• Support international affiliates with onboarding, documentation, and system access, providing clear guidance through written instructions and virtual communication tools.
• Process product and material orders for domestic and international training centers, confirm applicable fee structures, track fulfillment, and resolve shipping, billing, or delivery issues. · Process and audit class schedules submitted by global affiliates, review paperwork for accuracy and compliance, reconcile class records and financials, and coordinate payment collection across regions.
• Schedule and coordinate Instructor Development and Continuing Education courses, including virtual and hybrid offerings to support international participation.
• Initiate and manage contracts with domestic and international training facilities and vendors for direct training, securing state, national, or international agency approval when required.
• Prepare monthly class schedules and complete all direct training compliance tasks, including instructor payments, reporting to applicable agencies, and documentation for international programs.

• Provide administrative and operational support to management, including assistance with international program coordination, marketing support, form revisions, procedure updates, correspondence, and report writing.
• Maintain and update digital resources, templates, and communication materials used by international affiliates and instructors to ensure clarity, consistency, and accessibility.
• Conduct outgoing account management outreach—primarily via email and virtual communication—to collect feedback, follow up on service, encourage repeat business, and support growth in international markets.
• Gather and synthesize feedback from domestic and international customers, affiliates, and instructors to identify trends, recommend program improvements, and enhance digital support processes.

• Perform additional operational, administrative, and cross-functional duties as assigned, with flexibility to support evolving international programs, digital platforms, and global training initiatives.

• High school diploma or equivalent required; associate degree or higher in business, communications, or a related field preferred.
• Required: Bilingual fluency in English and Spanish.
• 2+ years of customer service experience in a contact center, administrative office, training environment, or similar setting.
• Experience with data entry, record management, or transactional processing in business systems or CRM platforms.
• Prior experience coordinating schedules, events, or training programs is preferred but not required.
• Experience working with external partners, clients, or regulated programs is a plus.
• Strong communication skills (verbal and written), with the ability to interact professionally with customers, instructors, affiliates, and regulatory agencies, domestically and internationally.
• Exceptional attention to detail with the ability to accurately process data, financial transactions, and compliance documentation.
• Strong organizational and time‑management abilities, including the capacity to manage multiple tasks, deadlines, and priorities in a fast‑paced environment.
• Problem‑solving and critical‑thinking skills, with the ability to research issues, identify solutions, and resolve escalated customer or operational concerns.
• Proficiency with computer systems, including CRM platforms, learning management systems, Microsoft Office (Word, Excel, Outlook), and data entry applications.
• Ability to interpret and apply program guidelines, policies, and regulatory requirements with consistency and accuracy.
• Customer‑focused mindset, using empathy, active listening, and service-oriented techniques to provide high‑quality support.
• Experience handling sensitive information, maintaining confidentiality, and compliance with data protection standards.
• Ability to work both independently and collaboratively as part of a cross-functional team.
• Experience coordinating training, scheduling, or event logistics is a plus.
• Familiarity with working in regulated or compliance-driven environments is beneficial.
• This is a remote position.
• Hourly rate is: $22.75

• At least 20 PTO days accrued 1^st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b)  with employer match up to 6%
• Reimbursable training
• Dress for your day

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