Internet Banking Support Rep I

Trustmark National Bank

Jackson, MS

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JOB DETAILS

SKILLS

Banking Services, Call Centers, Communication Skills, Computer Mouse Hardware, Customer Acquisition, Customer Experience, Customer Relations, Customer Support/Service, Document Imaging, Equipment Maintenance/Repair, Establish Priorities, HCL/Lotus Notes, Internet/Online Service, Interpersonal Skills, Intuit Quicken, Keyboards, Lift/Move 20 Pounds, Mobile Devices, Online Banking, Physical Demands, Record Keeping, Resolve Customer Issues, Sales Closing Skills, Simulation, Smartphones, Spreadsheets, Time Management, Word Processing

LOCATION

Jackson, MS

POSTED

2 days ago

Internet Banking Support Rep I
Location

US-MS-Jackson

Job ID
2026-19588

Category
Operations

Type
Regular Full-Time

Job Grade
5

FLSA Status
Non-Exempt

Working Hours
Monday - Friday 8am - 5pm with after hours and Saturday wok flexibility

Job Location: Company
Personal Online Banking - 10155
Overview

The purpose of this job is to provide user support to Personal Online Banking and Mobile Banking customers.

Responsibilities

Field incoming calls regarding customer payment inquires, including acting as the liaison between the customer and TMK's bill payment service provider (CheckFree Bill Payment Services), investigating instances in which payments did not post correctly, and imposing stop payments to customer's accounts
Field incoming calls regarding log-on difficulty to the Personal Online and Mobile Banking Services. This involves taking action to change customer's account security settings, creating temporary passwords, and answering questions regarding Secure Access Codes (SAC)
Load new Personal Online Banking enrollments for new customers by reviewing customer personal information for accuracy and security purposes
Perform daily account maintenance for Personal Online Banking customers including changing addresses, adding features to customer's existing service, and maintaining a "closed account report" for TMK
Respond to Personal Online Banking e-mails regarding miscellaneous account questions and handle requests to add accounts to the existing Personal Online Banking account
Image all documents i.e, recorded account maintenance, and added account numbers, etc. to the Personal Online Banking file
Perform additional duties as assigned.

Qualifications

High school education
One to two years of customer service experience which may include the following:
Teller/FSR OR other face-to-face equivalents
Customer contact center experience
Other relevant experience pertaining to customer service
In-depth knowledge of personal computers (hardware & software)
Knowledge of Smart Phones and other Mobile devices
Knowledge of Online bill pay services and money management services (i.e. Quicken and Mint)
Knowledge of spreadsheet and word processing software
Excellent communication skills
Must pass Customer Contact Simulation
Excellent interpersonal skills
Time Management skills to prioritize tasks
Knowledge of Trustmark's Personal Online Banking Service preferred
Knowledge of bank systems, i.e., On Demand, M&I Deposit/Loan systems, Lotus Notes and Atlas preferred
Physical Requirements/Working Conditions: Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

EOE/M/F/V/D

About the Company

Trustmark National Bank

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