Job Title: Internet Fit Specialist
Department: Internet Sales/CSC
Supervisor: Internet Sales Manager
Summary Description
The Internet Fit Specialist makes every customer interaction an unforgettable experience, whether that's through inbound calls, emails, text and/or chats. The Internet Fit Specialist will also answer customer questions and schedule appointments.
Duties and Responsibilities
- Handle incoming phone/internet leads and setting appointments.
- Handle live website chat sessions.
- Follow up with internet and incoming phone calls.
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone transactions with an upbeat and friendly tone.
- Answer all customer questions or make a commitment to get the answer in a timely manner.
- Perform other related duties as assigned or requested.
Supervisory Responsibilities
- None
Qualifications & Job Requirements
- Excellent listening and communication skills.
- Strong time management skills.
- Great problem-solving.
- Capable of making smart decisions in a fast-paced work environment.
- Strong work ethic and motivated by results and self-improvement.
- A performance mindset.
- Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
- Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
- Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
- Ability to learn customer management relationship software (Eleads).
- Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
- Ability to handle confidential information responsibility required.
- Ability to work a flexible schedule including evenings and weekends.
- High school diploma preferred.
Physical Demands
- Requires the use of both hands.
- Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
- Requires standing and/or walking for extended periods of time.
Working Conditions
- The noise level in the work environment is usually loud.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne particles.