The Internet Sales Assistant drives our online customer engagement, playing a vital role in converting digital inquiries into successful sales. This position supports our sales team by managing initial customer interactions and ensuring a seamless online experience. You connect with potential customers, provide essential information, and nurture leads, directly contributing to our growth and customer satisfaction.
Job Duties and Responsibilities
Manages initial customer inquiries through various digital channels, supporting Online Sales efforts.
Delivers exceptional Customer Service by addressing questions and concerns promptly and professionally.
Utilizes CRM Software to accurately log customer interactions, update profiles, and track sales progress.
Engages potential customers effectively through clear and persuasive Digital Communication.
Assists the sales team in achieving Sales targets by nurturing leads and providing necessary information.
Performs Lead Qualification, identifying customer needs and determining sales potential.
Composes and sends targeted Email Communication to prospects, sharing product details and promotions.
Develops comprehensive Product Knowledge to confidently answer customer questions and recommend solutions.
Executes precise Data Entry for customer records, sales activities, and reporting.
Fosters positive customer relationships, contributing to Relationship Building and customer loyalty.
Required Qualifications
Education
High school diploma or equivalent.
Experience
Minimum of 1 year of experience in a customer service or sales support role.
Knowledge/Skills
Demonstrates proficiency in Online Sales principles.
Possesses strong Customer Service orientation.
Is adept at using CRM Software.
Excels in Digital Communication.
Understands basic Sales techniques.
Effectively performs Lead Qualification.
Masters Email Communication.
Quickly acquires Product Knowledge.
Shows accuracy in Data Entry.
Builds strong Relationship Building skills.
Preferred Qualifications
Associate's degree in Business, Marketing, or a related field.
Experience with a specific CRM platform (e.g., Salesforce, HubSpot).
Prior experience in an internet-based sales environment.
Physical Requirements/Work Conditions
Works primarily in an office environment.
Requires prolonged periods of sitting and working at a computer.
Communicates effectively through verbal and written means.
Conicelli provides a positive, professional work environment. Our team members enjoy many benefits including:
Full-Time Employment
Medical, Dental and Vision
Vacation/Paid Time Off
401(k)
Family owned and operated for over 40 years!
We are an Equal Opportunity Employer. All applicants must be able to pass pre-employment testing including background checks and drug testing