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Internship - Patient Access & Performance Analytics

Beacon Oral Specialists

Dallas, TX

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JOB DETAILS
JOB TYPE
Temporary
SKILLS
Analysis Skills, Call Volume, Coaching, Consulting, Core Impact Pro, Customer/Consumer Behavior, Financial Trend Analysis, Healthcare, Metrics, Onboarding, Oral Surgery, Outpatient Care, Patient Care, Pattern Analysis, Performance Analysis, Performance Management, Quality Assurance Methodology, Timing Verification, Trend Analysis
LOCATION
Dallas, TX
POSTED
13 days ago
Internship – Patient Access & Performance Analytics 8-Week Program | Practice Development & Operations Internship Focus This internship sits at the intersection of data, patient behavior, and team performance, with a specific emphasis on telephone performance and conversion. The intern will move beyond pulling reports to helping the Practice Development and Operations teams answer real business questions: Where are we losing patients? Why aren’t patients scheduling? Who is converting well—and what are they doing differently? Where are missed opportunities we can still recover? The goal is to turn patterns into practical insights we can use in huddles, coaching, and training. Core Impact Areas 1. Conversion & Missed Opportunities Analyze calls not booked, consults not scheduled, and patients lost after first contact Identify recoverable patients and breakdown points in the scheduling journey Surface trends by practice, day, time, and team member 2. Scheduling & Access Review how far out patients are being scheduled Identify gaps, bottlenecks, and unused capacity Highlight opportunities to move patients forward sooner 3. Coaching & Team Performance Support Identify patterns by team member, not for evaluation but for improvement Compare high-performing behaviors to lower-conversion patterns Translate findings into insights usable for: Daily/weekly huddles Training themes Coaching conversations 4. Telephone Performance Analyze answer rates, missed calls, and call handling outcomes Identify trends tied to staffing, time of day, and call volume Support improvements in patient experience and call conversion 8-Week Program Structure Week 1 – Onboarding & Context Introduction to Beacon, Practice Development, and Operations Overview of the patient journey from first call consult surgery On-site visit to Atlanta Oral & Facial Surgery to understand OMS patient and staff workflow Align on key questions the internship will help answer Week 2 – Data Familiarization Learn core data sources related to calls, scheduling, and access Understand key metrics tied to conversion, access, and performance Begin exploratory analysis to identify early trends Week 3 – Patient Loss & Drop-Off Analysis Identify where patients fall out of the funnel Focus on calls not booked and consults not scheduled Begin mapping common failure points Week 4 – Scheduling & Access Patterns Analyze booking timelines and availability gaps Identify practices or patterns driving long delays Highlight opportunities to improve access without adding cost Week 5 – Telephone Performance Deep Dive Review answer rates and missed call trends Analyze timing, staffing, and call handling outcomes Identify practical opportunities to improve call capture Week 6 – Team-Level Patterns Identify what high performers are doing differently Compare behaviors, not just outcomes Package insights in a way that supports coaching—not judgment Week 7 – Insight Translation Convert findings into: Clear stories Visual summaries Coaching-ready insights Pressure-test conclusions with Practice Development and Ops leaders Week 8 – Final Readout & Recommendations Present key findings and themes Highlight: Biggest conversion opportunities Most recoverable patients Coaching and access improvements with the highest impact Deliver a short recommendations summary Beacon can act on immediately Deliverables (Practical, Not Academic) Clear summary of where Beacon is losing patients and why Identification of recoverable opportunities Actionable insights to support: Team huddles Coaching conversations Telephone performance improvement A final presentation and written summary usable beyond the internship Ideal Intern Profile Comfortable working with data and asking why behind the numbers Curious about consumer behavior and patient experience Interested in healthcare operations, access, and performance Able to translate analysis into plain-language insights

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Beacon Oral Specialists

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