Internship: Premium Experience & Engagement (Part-Time/Seasonal)

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people. 

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you. 

Position Overview

The Premium Experience and Engagement Intern will support the Business Operations Team, including, but not limited to, scheduling, event set up, organizing uniforms for Premium Concierge Team, ensuring VIP guest experience during events at Capital One Arena and other projects as needed. You will learn through on-the-job experience about arena hospitality and Premium Experience Management. This is a paid internship.

Are you looking for an opportunity to gain applicable experience working in a professional environment supporting multiple properties? We'd love to hear from you!

Responsibilities

• Support concierge and front-of-house staff with guest inquiries and requests.
• Maintain a polished, professional, and welcoming atmosphere in all premium spaces.
• Conduct basic walkthroughs to identify and report issues to supervisors.
• Support event-day and non-event-day operations in premium spaces.
• Analyze market trends, conduct research, and identify potential growth areas.
• Collaborate with internal teams to implement revenue-generating initiatives.
• Support the planning and execution of company events and promotions.
• Assist in fulfilling various contracted assets (i.e. autographed merchandise, dasher boards, suite nights, tickets).
• Take proof of performance photos at all games and events, organize and edit post-event.
• Work home games, client receptions, and other special events.
• Other duties as assigned.

Minimum Qualifications

• Current undergraduate or graduate student.
• Experience in Hospitality, Food, and Beverage
• Proficiently experienced with Microsoft Excel.
• Outstanding work ethic and a meticulous nature.
• Outstanding interpersonal, written, and verbal communication skills.
• Well organized, thorough, and detail driven.
• Able to develop and maintain successful working relationships.
• Reliable transportation and housing.
• Ability to work nights, weekends, and holidays as needed throughout the Washington Wizards and Capitals seasons.

Pay Rate: $18.40 USD/hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.