Interpretation Coordinator I

Interpretation Coordinator I

Spring Institute for Intercultural Learning

Denver Metro

Organization type: Nonprofit

Type of role: Full-time

Job Category: Programs/Services

Salary: $43,000.00 - $45,000.00

Interpretation Coordinator I

Reportsto: The Interpreter Network Program Manager

Direct Reports: None

Status: Non-Exempt, Full-Time Employee with Benefits

Starting Salary: $45,000 annually

Benefits: Health & Dental Insurance, 403b Retirement Plan, Paid Holidays, Vacation Leave, Personal Days, Sick Leave and parking provided

Work Schedule: Monday-Friday from 8:30am-5:00pm; hybrid (office and remote); occasional evenings/weekends possible; some local travel.

Spring Institute Mission: Building a thriving intercultural community through learning, language access, and advocacy.

Organizational Information: Founded in 1979, Spring Institute for Intercultural Learning is a nationally recognized provider of effective intercultural learning programs and services. It is a nonprofit, community-based organization working to build brighter futures for individuals and foster organizations that are more inclusive. The Interpreter Network (TIN), a program by Spring Institute, is a leading provider of interpretation, translation and training services in Colorado and New Mexico.

Role:

The Interpretation Coordinator I assists in the scheduling of interpreters in response to client needs. They respond to the customer service needs and play a key role in ensuring we fulfill the expectations of our customers. They support various parts of the business and the day-to-day operations.

Major Duties and Responsibilities:

• Coordinate the interpretation needs of the program by matching client needs and details with interpreter skills and schedules
• Assist with the preparation and facilitation of in-person and video remote simultaneous interpretation appointments, which includes client/interpreter communication, equipment preparation and delivery, and day-of troubleshooting and support.
• Represent TIN in a customer-focused fashion by returning calls and emails promptly, researching answers and additional resources when necessary, taking initiative to solve problems, or requesting necessary assistance
• Develops a professional relationship with clients by learning about the work of each organization and maintains sound relationships with key people.
• Engages in customer care initiatives that promote client satisfaction, retention and growth.
• Work with the Program Manager and lead coordinator(s) to develop and implement procedures and best practices that maintain or improve quality of service.
• Maintain/update detailed information in the scheduling database.
• Assist Senior Program Manager with monthly billing/invoicing.
• Assists with special projects assignments when needed.
• Attend Spring Institute staff meetings and events.

Education/Experience:

• 2 years of similar experience (coordination, scheduling and/or working in a medical office or other high-risk environments)
• BA in a related field or commensurate experience
• Interpretation experience and/or experience working with interpreters preferred
• Bilingual/multilingual preferred
• Experience working with databases

Skills:

• Demonstrated success in managing multi-faceted projects
• Proficient with Microsoft Office Suite and Google applications (experience with scheduling software preferred)
• Ability to work and communicate effectively with people of diverse cultural backgrounds
• Ability to work in a fast-paced environment and maintain critical details
• Ability to take initiative, be a self-starter and problem solve
• Ability to learn and adapt to new technology, databases
• Excellent communications skills, both written and oral
• Excellent interpersonal relationship skills
• Customer service oriented
• Bilingual/multilingual preferred

Benefits

This is a full-time, non-exempt position with a salary range of $45,000 per year. Compensation is based on verifiable experience and qualifications. Benefits include medical & dental coverage, FAMLI, 403b retirement plan, competitive PTO, paid company holidays, and parking is provided. This job provides a hybrid work environment with our office located in Denver.

How to Apply

Interested parties must submit a resume and cover letter/ letter of interest to traju@springinstitute.org. Suggested questions for the letter of interest/ cover letter to address include: Why are you interested in Spring Institute? Why are you interested in this particular program and role? What skills and experiences meet the requirements of the role? Applications will be reviewed on a rolling basis until the position is filled.