INTERVIEWING CLERK

Requisition No: 878893

Agency: Children and Families

Working Title: INTERVIEWING CLERK - 60070455

Pay Plan: Career Service

Position Number: 60070455

Salary: NLT $1,394.66 Bi-Weekly

Posting Closing Date: 07/08/2026

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INTERVIEWING CLERK, Career Service

This position will be housed in ACCESS/Central/Circuit 5 at 1100 SW 38th Ave., Ocala, FL 34474

This position is in our Ocala Storefront. This is a non-Teleworking position Bi-lingual Spanish speaking and understanding is preferred.

The primary function of this position is to serve as the "General Interview Clerk" for the Economic Self-Sufficiency (ACCESS) Business Model. The incumbent is expected to complete a variety of clerical tasks to support program goals.

• Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
• Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
• Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
• Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
• Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.
• Assists customers with referrals to other agencies and community resources.
• Monitors lobby traffic flow and notifies supervisor of any issues.
• Completes client registration clearances (CRAD) as needed.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
• Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
• Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.
• Reviews all requests for public assistance benefits for basic demographic information and performs a statewide clearance for prior Department contact; reconciles all discrepancies on all household members according to established Department procedures; this may require assisting the customer with the application.
• Assigns all requests for public assistance benefits to the Economic Self Sufficiency Specialist for eligibility determination according to Department procedures.
• Manually and electronically assign incoming paper applications. As time permits: Attempts and conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures. Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
• Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.
• Assists customers with referrals to other agencies and community resources.
• Processes incoming and out going mail and scanning documents into the appropriate electronic file.
• Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.
• Performs special work assignments and other related work/duties as required or assigned.
• Knowledge of the principles and techniques of effective communication; office procedures and practices; basic arithmetic.
• Ability to deal with the public in a tactful, courteous and effective manner; speak clearly and correctly; listen effectively; record and evaluate data relating to applicant employment or assistance for health care or community services; understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services; review data for accuracy and completeness; organize and maintain filing systems; perform basic arithmetical calculations; plan, organize and coordinate work assignments; communicate effectively; establish and maintain effective working relationships with others.