INTERVIEWING CLERK - ESS Program Customer Contact Center

Requisition No: 884299

Agency: Children and Families

Working Title: INTERVIEWING CLERK - ESS Program Customer Contact Center

Pay Plan: Career Service

Position Number: 60062652

Salary: $1,336.92 bi-weekly / $16.71 per hour. DCF Salary Policy will apply.

Posting Closing Date: 09/29/2026

Total Compensation Estimator Tool

Open Competitive Job Opportunity

Contact Center Interviewing Clerk

Customer Contact Center - ESS Program

Department of Children and Families

Incumbents in this position report to a DCF office daily. This position is not eligible for telework.

This posting will be used to fill position vacancies in both Career Service and Other Personal Service (OPS).

Multiple positions available.

Locations will be based on availability in Miami and Tampa, Florida.

Preference for Bilingual in Spanish/English or Creole/English.

Current DCF employees will be compensated in accordance with the DCF salary policy.

The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.

What you will do:

The primary function of this position is providing clerical services related to government assistance eligibility in a contact center environment. This career consists primarily of phone interactions with customers and utilizing multiple computer systems. The work performed includes explaining eligibility of applicants and recipients of government assistance programs, determining eligibility for expedited Supplemental Nutrition Assistance Program (SNAP) services, entering client data into a database based on intake of caller information, maintaining necessary files and records.

Minimum Qualifications:

• Candidates must have two (2) years of experience in clerical activities or public contact experience.
• Candidates must have the ability to attend a two to four-week mandatory paid training course.

Preferred Qualifications:

• At least six (6) months of experience working in the ESS program.
• Bilingual in Spanish/English or Creole/English skills.

Additional Information/Requirements:

• Incumbents may be expected to work during emergency situations or natural disasters.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.

We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for full time employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

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Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement "See Resume" in place of entering work history.
• This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

DCF Employment Requirements:

• We hire only U.S. citizens and lawfully authorized alien workers.
• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
• SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
• BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.
• BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.