INTL INDIA (Mumbai) - AI Process SME

Job DescriptionThis insurance company is looking for an AI Process SME to join their newly established centralized AI team. You will work across broker, underwriting, and operations groups to identify opportunities for AI‑driven process improvements, conduct process mapping and mining, and help define AI‑native workflows. The role involves partnering closely with both business and AI engineering teams to translate operational needs into scalable AI solutions, beginning with prototyping in a sandbox environment and progressing to production implementation.You'll play a critical role in evaluating current workflows (claims, health data, submissions, etc.), redesigning them for automation, and ensuring compliance in a regulated environment. You'll also contribute to change management, ensuring adoption of new AI‑enabled processes across business units.An excellent candidate blends strong insurance domain knowledge, process optimization expertise, and technical awareness of AI capabilities, with a proactive, communicative, and improvement‑driven mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and RequirementsStrong experience in insurance operations (claims, underwriting, broker workflows)Proven experience in process mapping and process reengineeringTools such as Visio, BPMN frameworks, or process mining softwareExperience identifying automation opportunities within business processesAbility to translate business workflows into technical requirements for AI and engineering teamsUnderstanding of AI capabilities and limitations (LLMs, automation, AI‑driven workflows)Experience working in cross‑functional environments (business + technical teams)Strong communication skills with the ability to gather requirements and drive alignmentExperience estimating effort, feasibility, and business impact of process improvementsFamiliarity with AI sandbox environments and prototyping workflowsExperience with process mining tools and methodologies (Lean, Six Sigma)Experience with system integrations (APIs, enterprise platforms)Background working in regulated environments (HIPAA, claims processing, confidential data)#J-18808-Ljbffr