Analysis Skills, Automation, Business Support, Communication Skills, Consulting, Cross-Functional, Customer Satisfaction, Customer Support/Service, Data Migration, Enterprise Applications, Federal Government, Help Desk, Information Technology Software, Microsoft Excel, Network Operations Center, Operational Support, Performance Analysis, Performance Management, Problem Solving Skills, ServiceNow, Software Administration, System Integration (SI), System Lifecycle, Systems Reliability, Team Player, Technical Support
Position and Company Summary:
We are seeking an IT Business Support Analyst to provide technical and operational support for the Inventory Automation platform (Carma) and related applications. This role ensures system reliability and user satisfaction across departments.
Collaborate with IT, SE&D, Ops, vendor and other business teams to support the Carma application with issues related to data migration, enhancements/releases and site activations. Maintain documentation for system configurations and support procedures. Monitor system performance and recommend improvements. Assist in user training and onboarding.
Qualifications: Knowledge of enterprise applications and IT support processes. Strong problem-solving and analytical skills. Effective communication and customer service orientation. Familiarity with Servicenow ticketing systems. Data Center experience is a plus.
Intake Notes:
Day2 Day:
- Managing tickets related to system inteegration issues, life cycle to develpment related.
- Assist with data migration from legacy to go forward systems.
Key focus areas:
- Managing ServiceNow tickets tied to system integration and lifecycle/development issues
- Supporting data migration and platform consolidation efforts
- Collaborating across IT, SE&D, Operations, and vendor teams
- Monitoring system performance and contributing to ongoing improvements
- Providing support beyond a traditional helpdesk level (strong critical thinking and problem-solving)
- Data Center Exp
Complementary Skills:
- Strong communication skills with the ability to collaborate effectively across cross-functional teams
- Working knowledge of Microsoft Excel for tracking, analysis, and reporting
- Experience providing IT support beyond helpdesk-level functions, with exposure to enterprise systems
Additional Notes:
- Location: 100% remote (EST, CST, or Mountain preferred)
- Duration: Approx. 12 months with strong potential for extension and/or conversion
- Interview Process:
- Initial 1:1 Teams interview
- Panel Teams interview
- Final discussion with leadership
Security Clearance Required: N/A
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities