BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance repair and operations MRO products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders including our associates.
Requisition ID 20927
Employment Type Full Time
Job Category Supply Chain
Work Location St. Louis MO
BRIEF POSITION SUMMARY
Through strong interpersonal skills and with limited supervision the Inventory Management Solution Consultants IMSC-OEM primary role is enabling explosive revenue growth through solution opportunity management for OEM customers. This includes solution discovery recommendations signings support and installation oversight. This can include supporting Customer Needs Analysis BCNA agreements and/or complex sales support involving customer C-Suite personnel.
DUTIES and RESPONSIBILITIES
Enables explosive sales growth by properly managing new solution opportunities is the ultimate IMSCs responsibility beginning with comprehensive customer discovery through installation oversight of OEM products.
Proficient with all OEM inventory management solutions including but not limited to vending VMI VMI Inclusion Crib Software CMI Kanban Lean 5S
Partners with key stakeholders to ensure customer needs are met through data collection solutions discovery and building customer relationships to enable explosive sales growth.
Conducts detailed discovery on customer needs including but not limited to data collection process improvement price concerns and cost savings that result in increased signings and expedited installation timelines.
Ensures recommended solutions address specific customer needs
Provides financial assumptions that support the recommended solution.
Working with sales partners focus on obtaining signed agreements in a timely manner.
Continuously works to shorten discovery and recommendation processes without sacrificing quality to expedite timelines and speed overall implementations.
Present OEM Solutions to the MSC OEM BU Sales Teams to foster partnership and trust between the teams
Follows all required Salesforce/TDFP21 etc. protocols for project management
Perform detailed discoveries on customer needs including but not limited to data collection process improvement and cost savings
Collaborate with team to provide best in class recommendations and develop sustainable programs
Present recommended solutions to the VP Customer Solutions and the CST Manager that address specific customer needs and/or continuous improvements of products and services provided
Utilizing key VMI tools and technology setup VMI solutions and services that streamline the VMI/SS service and support at the customers facilities.
Be adherent to all safety requirements PPE Evacuation etc. at customer locations to ensure compliance and a safe work environment
Adhere to service level agreements to consistently deliver best-in-class results
Mentor customers and VMI/SS team members on the Solutions based programs and systems that have been implemented
After customer installation conduct follow up on site review with all affected personnel
Trains all in-plant VMI/VMI-SS team members on the VMI solutions processes and procedures
Follows all required protocols for project and time management to ensure completion as prescribed by the customers
Maintains a thorough knowledge of all OEM BU solutions which include but may not be limited to barcoded solutions such as VMI Vending CribMaster Software etc.
Provide feedback to management for continuous process improvement and cost savings initiatives
Supports designated team goals and objectives
Maintains regular correspondence with RSMs and AMs regarding the customer accounts and contracts
Conducts Ride-a-Longs with the VMI/SS team members to stay up to date on the current FSL/VMI/VMI-SS operations within specific customer locations
Follows all MSC OEM BU policies and procedures
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSCs vision and unity of purpose.
Participation in special projects and performs additional duties as required
EDUCATION and EXPERIENCE
Bachelors degree in business or the equivalent experience is required
A minimum of five years of customer service is a plus
Minimum three years supporting value-added customer solutions inventory management/OEM programs is required
Knowledge of OEM product lines/services & OEM related experience is required
Experience troubleshooting hardware and/or software preferred
Driver of execution ability to work through complex situations
3- 5 years Fastener Experience - preferred
SKILLS
Excellent interpersonal skills required
Organizational & time management skills required
Problem solving and situational adaptability skills required
Computer literacy & proficiency in word processing spreadsheet & presentation software required
Able to perform physical activities such as lifting to approximately 50 lbs.
Ability to work in various types of industrial environments
Must adhere to customer specific requirements such as wearing hardhats safety glasses steel toe shoes
OTHER REQUIREMENTS
A valid drivers license is required
The ability to travel 75% including overnight is required.
Compensation starting at 58,000 - 91,080 depending on candidate location and experience.
The salary range represented is based on similar roles in comparable industries and the cost of labor in respective cities. Actual compensation is based on the candidates relevant experience education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.
WHY MSC
People. Collaboration. Insight. Thats how you build something that works. Built on a foundation of trust MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80 years of experience across industries MSC strives to help our customers achieve greater productivity profitability and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6500 team members achieve their potential.
OUR COMMITMENT TO YOU
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay we have a comprehensive benefits program to support you and your familys health well-being and financial future. We offer dynamic healthcare plans generous 401K and stock purchasing programs tuition reimbursement opportunities and paid time away for holidays vacations and illness. Visit our page for a better look at our extensive benefits Your Future Benefits.
You will also have the opportunity to join our Associate Inclusion Circles Women Pride Black Generational Veterans HOLA and Able. These circles are open to all associates and are designed to promote awareness collaboration and respect.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
At MSC we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race color religion age sex national origin disability protected veteran status sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process applicants are asked to make their needs/requirements known.
Please note that MSC uses electronic monitoring and system logs in its workplace including monitoring of Company-provided systems and collaboration tools as permitted by applicable law.