Through strong interpersonal skills and with limited supervision, theInventory Management Solution Consultant's (IMSC-OEM)primary role is enabling explosive revenue growth through solution opportunity management for OEM customers. This includes solution discovery, recommendations, signings support and installation oversight. This can include supporting Customer Needs Analysis (B/CNA) agreements and/or complex sales support involving customer C-Suite personnel.
DUTIES and RESPONSIBILITIES:
Enables explosive sales growth by properly managing new solution opportunities is the ultimate IMSC's responsibility beginning with comprehensive customer discovery through installation oversight of OEM products.
Proficient with all OEM inventory management solutions including but not limited to vending, VMI, VMI Inclusion, Crib Software, CMI, Kanban, Lean, 5S
Partners with key stakeholders to ensure customer needs are met through data collection, solutions discovery and building customer relationships to enable explosive sales growth.
Conducts detailed discovery on customer needs, including, but not limited to data collection, process improvement, price concerns and cost savings that result in increased signings and expedited installation timelines.
Ensures recommended solutions address specific customer needs
Provides financial assumptions that support the recommended solution.
Working with sales partners, focus on obtaining signed agreements in a timely manner.
Continuously works to shorten discovery and recommendation processes (without sacrificing quality) to expedite timelines and speed overall implementations.
Present OEM Solutions to the MSC/OEM BU Sales Teams to foster partnership and trust between the teams
Follows all required Salesforce/TDF/P21, etc. protocols for project management
Perform detailed discoveries on customer needs, including, but not limited to data collection, process improvement, and cost savings
Collaborate with team to provide best in class recommendations and develop sustainable programs
Present recommended solutions to the VP Customer Solutions and the CST Manager that address specific customer needs and/or continuous improvements of products and services provided
Utilizing key VMI tools and technology setup VMI solutions and services that streamline the VMISS service and support at the customers facilities.
Be adherent to all safety requirements (PPE, Evacuation, etc.) at customer locations to ensure compliance and a safe work environment
Adhere to service level agreements to consistently deliver best-in-class results
Mentor customers and VMISS team members on the Solutions based programs and systems that have been implemented
After customer installation conduct follow up on site review with all affected personnel
Trains all in-plant VMI/VMISS team members on the VMI solutions, processes, and procedures
Follows all required protocols for project and time management to ensure completion as prescribed by the customers
Maintains a thorough knowledge of all OEM BU solutions which include, but may not be limited to, barcoded solutions such as VMI, Vending, CribMaster Software, etc.
Provide feedback to management for continuous process improvement and cost savings initiatives
Supports designated team goals and objectives
Maintains regular correspondence with RSMs and AMs regarding the customer accounts and contracts
Conducts Ride-a-Longs with the VMISS team members to stay up to date on the current FSLVMI/VMISS operations within specific customer locations
Follows all MSC/OEM BU policies and procedures
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required
INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE:
Bachelor's degree in business or the equivalent experience is required
A minimum of five years of customer service is a plus
Minimum three years supporting value-added customer solutions / inventory management/OEM programs is required
Knowledge of OEM product lines/services & OEM related experience is required